Vonage V-Phone

I purchased the V-Phone from Vonage for my portable. I asked for overnig=

ht

delivery and was immediately charged for the purchase price and the devic=

e

was shipped.

The device arrived and immediately locked up my portable. I attached it =

to

my desktop. It immediately locked up the desktop. I called their tech

support and was transferred to India where I got someone who could not sp=

eak

or understand English and knew very little about the V-Phone device. I s=

pent

four (4) hours on tech support only to find out that the device was fault=

y

out of the package. I was forced to do a presentation to the Air Force o=

n my

cell phone in a remote location with poor service because I depended on

Vonage.

The replacement device arrived about three (3) days later. I plugged it =

into

my laptop, but the device could not register on the internet. I called t=

ech

support and got someone who could not speak English. I asked to be upgra=

ded

to the next tech support level. After two (2) more hours, the device

registered. I went home that night to use the device to call my daughter=

=2E I

could hear her, but she could not hear me. I called tech support and got=

someone who could not speak English and knew absolutely nothing about the=

product. After esclation to the next tech level, they were unable to cor=

rect

the problem with the second device.

I, at this time, decided I had had enough of Vonage and asked to drop the=

account. They said I would have to call the next morning when that

department was open. I called the next morning and was immediately put o=

n

hold for fifty (50) minutes. When an attendant finally came on, I was to=

ld

that there would be a deposit put on both devices and my money could not =

be

returned. NEXT, THEY SAID THAT WOULD SEND ME AN RMA FOR EACH DEVICE. NE=

XT,

I WOULD HAVE TO TAKE MY TIME AND MONEY TO RETURN THESE USELESS,

MALFUNCTIONING DEVICES TO VONAGE!!

This, simply put, is above and beyond the definition of injustice! Do no=

t

venture into the world of gross corporate incompetence and customer

mistreatment that you find rampant in Vonage.

Thanks,

Michael

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