UPS Lost My Package or Stole It and Bed, Bath and Beyond doesn't care

I ordered two nightstands from Bed, Bath, and Beyond. The day these

items were supposed to arrive, they were nowhere to be found. I called

UPS and they said that the items were delivered according to their

tracking system. I asked them how can they make that confirmation when

I never signed for the package. They responded with the same verbiage.

They sounded like a broken record. I asked if there was a claims

department or anyone else I could talk to about my missing package.

They said I had to call Bed, Bath, and Beyond, but according to UPS

records (which is bs), my package was left at my front door. Well, I

can tell you all this much, if there was a package at my front door,

would I be wasting my time calling this P.O.S company? I then called

Bed, Bath, and Beyond. They will not resend my order until an

investigation occurs. I asked them if I definitely will receive a

reshipment. Their answer is that there is no guarantee. I asked them

if they could specify on my order that I need to sign for my package

with UPS. They said that they can't tell UPS to do anything. I

believe this is not true because you can specify on the UPS website

that a customer HAS to be present in order to receive a package - this

request can only be done by the person who ships the package (i.e.

BB&B). Bed, Bath and Beyond just doesn't care if you receive your

packages. They also already took my money and charged my credit card,

so don't really care anymore.

Buyer beware - UPS shipping should be avoided at all costs and Bed,

Bath, and Beyond could care less after they take your money.

My solution to the problem - I called my credit card company to dispute

the charges. I'm not losing $100 because UPS and BB&B don't care about

customer service.

Oakton, VA

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Comment On This

I make out those order's all the time for customer's. Unfortuntely, there isn't a place to check off or write customer must be present to sign.

Comment On This

You know that's really not true (about the BB&B part, I have had issues with UPS too...)

We really do care about our customers. We don't care about selling the higher priced item, we care about selling you the one that will work the best for you. We have some things in the store that I won't even show people because their quality is bad and we had a lot of returns from them. Even if that means that they can't afford the higher priced item and they won't buy anything.

We want customers to come back. We enjoy seeing them satisfied.. Our corporate offices just have certain procedures that they go by. I'm sorry you had a bad experience.