Complaint against South Chicago Nissan on 7410 S. Western, Chicago, Illinois 60636

South Chicago Nisan, 7410 S. Western, Chicago, Illinois 60636

July 11, 2007

The following information is an admonishment for anyone who is thinking of

doing business with South Chicago Nissan.

In April 2007, I purchased a vehicle from South Chicago Nissan. The

transaction took too long as the salesperson was bent on selling me a car

that I did not want. When I informed the salesperson that I would leave

without purchasing if they did not give me information about the car of my

choice, he yielded. Before completing the sale, I noticed a few things wrong

with the vehicle. I addressed my concerns with the salesperson and a finance

manager. Together, the salesperson and the finance manager wrote a repair

contract called a "We Owe." I left the dealership with the vehicle of my

choice in April without knowing that I would be posting information about

the dealership in July.

Several weeks after purchasing the vehicle, I called South Chicago Nissan

regarding the repairs they promised on their "We Owe." I was told that I

needed to make an appointment for the repairs. I spoke with a person named

Mike in the service department and made an appointment for the repairs. I

called before the appointment date to make sure my parts had arrived. I was

told to call "parts." When I spoke with "parts", they told me that there

were no parts for my vehicle. I asked why my parts had not been ordered and

I was told by "parts" that my salesperson did not order the parts needed to

fix my car. I called back to speak to my salesperson, J. R. When I told J.

R. that I had just been told by a man in "parts" that sales did not order my

parts, J. R. told me that the sales department does not order parts but that

service orders parts. This went on for a few more weeks.

In June, I spoke with a manager named Antoinetta. I explained the problem I

was having with getting parts ordered for repairs as detailed on South

Chicago Nissan's "We Owe." Antoinetta offered to "help" me. Antoinetta told

me to take my car to a local dealership and have them to do a write up on

the total cost of repairs. The total cost of repairs to my vehicle is

$498.82. The service manager of my local Nissan dealer faxed the repair

information to Antoinetta's attention. I never heard anything else from

Antoinetta.

Today, July 11, 2007, I called the service manager at my local dealer, Hove

Nissan. I asked him if he had been in touch with Antoinetta regarding the

check for repairs to my car. The local service manager told me that he spoke

with Antoinetta, about seven days ago, and that, to his surprise, she told

him that $498.82 was too much money for South Chicago Nissan to pay to Hove

Nissan. At that time, Antoinetta then told the service manager at Hove

Nissan that she would call me to inform me that South Chicago Nissan thinks

that $498.82 is too much money to pay. I never received a call.

Today, July 11, 2007, I called South Chicago Nissan to speak with

Antoinetta. She was not available. I asked to speak with a manager. I

explained the situation to a manager named Edwin. Edwin told me that I

needed to speak with Antoinetta and that she was not in the office today. I

asked Edwin to speak with the service manager at Hove Nissan regarding the

repairs and Edwin refused to help me. After having first told me that I

needed to speak to Antoinetta, Edwin then told me that I needed to speak

with service. I informed Edwin that I have talked with service, parts, and

my salesperson to a fault. I told Edwin that I wanted South Chicago Nissan

to honor their "We Owe" and that $498.82 is not a lot of money for a

dealership, especially when it is for repairs that the dealer promised to

make. Edwin refused to help me so I became indignant and informed Edwin that

I would contact Nissan Corporation and the Federal Trade Commission

regarding South Chicago Nissan's flagrant lack of willingness to help solve

my problem. Edwin told me "call whoever you want" and hung up on me. I

called back. I asked Edwin if he had hung up on me and he confirmed my

suspicion. I got angry again and asked him to connect me to the person I

needed to speak with and he hung up on me again. Later, that day, I called

the service manager at Hove Nissan in Bourbonnais to inform him that I was

unable to get any answer regarding the repairs and that I would make a final

attempt to speak with Antoinetta on Thursday.

Frankly, I do not want to speak with anyone from South Chicago Nissan ever

again in life but I am going to give South Chicago Nissan one last chance to

fix this problem Thursday, July 12, 2007.