Tata Indicom Broadband connection problems

Hi,

They are totally tarnishing the Tata brand.

I have problems with their connection too. I've been their customer for

about 10 years now. For the whole billing cycle of 11th May to 11th

June, my connection was down for some "backend problem". Everytime I

tried to browse the web, I was taken to a 'TI BB WebDialer' page. They

never told me what was wrong, and have not given me any downtime credit

either. My connection has never worked for two straight months without

any prblems. Why don't I switch? there is nobody else who provides pure

broadband in my area.

As far as I remember, a few months ago their sad customer service was

mentioned in Times of India as well. Their call centre is totally

useless, because those people have no real power. They can see a

mis-spelling in my username, but are not allowed to correct it. Even if

they can see from the complaints and my usage data that my connection

was really down for a whole month, they have no power to give a

downtime credit.

They don't even have a toll free number, so while you wait dozens of

minutes to talk to an 'executive' (who has no executive powers) and

while they 'access your account information' you are paying for it.

They are totally tarnishing the Tata brand.

Anyway. I think I should stop now, the list is endless.

Sujay.

Here's a link to their director's postal addresses. They give no email

addresses, so we have to write physical letters.

http://www.vsnl.in/aboutvsnl/boarddirect.php

Here are a few links on the same issue:

http://www.gii.in/reviews/beware-tata-indicom-broadband-internet-sucks/

http://www.indiabroadband.net/tata-indicom-broadband/

http://www.gurgaonscoop.com/story/2005/6/19/72310/7328

--- "Joshi, Yateen" Email User wrote:

> Hi,

>

>

>

> I have already mailed you on the subject last week. My user ID is

> ishanyj and the problem is NO CONNECTION SINCE 27TH June. I just

> talked to one of the officers and I am reported that the problem

> exists with my connection only (and everything is o.k. in my area).

> There is no information on what the problem is. Can this be looked

> in to on priority now?

>

> For others who are copied on this mail -

>

> No internet connection for more than 10 days is really showing the

> technical capacity and customer service of Tata Indicom now. Every

> time I talk to the executives on their help line, only thing I hear

> is the problem is getting looked in to and they will have a

> resolution very soon. They are no better than an automatic answering

> machine. When asked to let me talk to someone senior or at least

> getting a contact number, they feel sorry for not being able to do

> that.

>

> If you are looking for a new Broadband connection, Tata Indicom

> should not be on your choice list. They don't understand the

> importance of not having internet connection.

>

> Please forward this mail to others you know and do not forget to copy

> Email User

>

> Thanks and regards,

> Yateen Vishnu Joshi

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Hi Yateen,

You arent the only one! I had applied for a Tata Indicom broadband

connection about 10 days back and they had said they will install it within

a weeks time. Havent got that till now. Initially they said they had some

prob as for Pimple Saudagar they had some tie up with BSNL and now BSNL is

insisting that anyone who takes a tata broadband also had to take a BSNL

landline. Initially i had disagreed, but since there arent many options, i

had agreed to take the landline connection. But, inspite of that i havent

got a connection till now. Importantly, their sales people dont even have

the courtesy to call back. Infact, the mobile of the sales person, who had

come to sell me the connection, is now out of order. prob didnt pay

money..watever! but that again is a tata indicom phone. So, it sounds wierd=

.

Anyways, right now i have abs. no clue of when i will get the connection,

coz i am unable to elicit a response from these people. I am seriously

considering opting for some other provider.

Regards,

Ashish

On 7/10/07, Joshi, Yateen Email User wrote:

>

> Hi,

>

>

>

> I have already mailed you on the subject last week. My user ID is ishanyj

> and the problem is NO CONNECTION SINCE 27TH June. I just talked to one of

> the officers and I am reported that the problem exists with my connection

> only (and everything is o.k. in my area). There is no information on what

> the problem is. Can this be looked in to on priority now?

>

>

>

> For others who are copied on this mail =96

>

> No internet connection for more than 10 days is really showing the

> technical capacity and customer service of Tata Indicom now. Every time I

> talk to the executives on their help line, only thing I hear is the probl=

em

> is getting looked in to and they will have a resolution very soon. They a=

re

> no better than an automatic answering machine. When asked to let me talk =

to

> someone senior or at least getting a contact number, they feel sorry for =

not

> being able to do that.

>

>

>

> If you are looking for a new Broadband connection, Tata Indicom should no=

t

> be on your choice list. They don't understand the importance of not havin=

g

> internet connection.

>

>

>

> Please forward this mail to others you know and do not forget to copy

> Email User

>

>

>

>

>

> Thanks and regards,

>

>

>

> Yateen Vishnu Joshi

>

>

>

>

>

> "This email message and any attachments are confidential information of

> Starent Networks, Corp. The information transmitted may not be used to

> create or change any contractual obligations of Starent Networks, Corp. A=

ny

> review, retransmission, dissemination or other use of, or taking of any

> action in reliance upon this e-mail and its attachments by persons or

> entities other than the intended recipient is prohibited. If you are not =

the

> intended recipient, please notify the sender immediately -- by replying t=

o

> this message or by sending an email to Email User --

> and destroy all copies of this message and any attachments without readin=

g

> or disclosing their contents. Thank you."

>

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Hi,

=20

I have already mailed you on the subject last week. My user ID is

ishanyj and the problem is NO CONNECTION SINCE 27TH June. I just talked

to one of the officers and I am reported that the problem exists with my

connection only (and everything is o.k. in my area). There is no

information on what the problem is. Can this be looked in to on

priority now?

=20

For others who are copied on this mail -=20

No internet connection for more than 10 days is really showing the

technical capacity and customer service of Tata Indicom now. Every time

I talk to the executives on their help line, only thing I hear is the

problem is getting looked in to and they will have a resolution very

soon. They are no better than an automatic answering machine. When asked

to let me talk to someone senior or at least getting a contact number,

they feel sorry for not being able to do that.

=20

If you are looking for a new Broadband connection, Tata Indicom should

not be on your choice list. They don't understand the importance of not

having internet connection.

=20

Please forward this mail to others you know and do not forget to copy

Email User

=20

=20

Thanks and regards,

=20

Yateen Vishnu Joshi

=20

=20

"This email message and any attachments are confidential information of =

Starent Networks, Corp. The information transmitted may not be used to =

create or change any contractual obligations of Starent Networks, Corp. =

Any review, retransmission, dissemination or other use of, or taking of =

any action in reliance upon this e-mail and its attachments by persons =

or entities other than the intended recipient is prohibited. If you are =

not the intended recipient, please notify the sender immediately -- by =

replying to this message or by sending an email to =

Email User -- and destroy all copies of this message =

and any attachments without reading or disclosing their contents. Thank =

you."