Circuit City Online

Circuit City Stores,Inc

1957 Westmoreland Street

Richmond,VA 23230

804-727-2600

800-843-2489

To Whom it may concern I am a consumer who is at her last ends of the rope. For christmas my husband purchased a 4gb Pink Ipod Nano through Circuit City .com with a bunch of accessories to go with it. The purchased came to almost $500.00. When we received the order they sent me a 2gb silver Ipod Nano which was wrong. We purchased and paid for a 4 gb Pink Ipod which was $189.00 the silver Ipod Nano is $149.00. So upon receiving the merchandise we called their 800 number and was told we could exchange it at a circuit city. We tried and we were denied because the receipt said one thing and the merchandise was something else as well as of less value. I have been dealing with their corporate office which has been horrible. I had to go purchase a pink Ipod all over again at my own expense and was told that I would be refunded back my money for the incorrect Ipod. Its now a month later and Im still waiting for someone to call me regarding a pick up of the mercahndise so that I may be refunded. I have asked them a million time alewady to give me the information over the phone on how to send back the merchandise so that I may be refunded and I keep getting a different story all the time. I was told I have to wiat for a rep to contact me but it has been a month already and they keep telling me the same thing. i questioned as to when will someone contact me and I was told I will just have to wait until someone does. I call their line everyday andalways on hold for hours they bump my call all over the place and I am always told the same thing. that I have to wait for someone to contact me. I even have a claim# IM495676. Every time I call its just the same thing. They took my money sent me a item of less value then I paid for and now no one seems to want to resolve the issue. I need my money back and their corporate office just keeps telling me someone will contact me.

Please help me I dont know what else to do. Im sick to my stomach of dealing with them. I dont know what I should do next. All I know is I have a merchandise that no one will pick up and give me back my money oir that I can exchange somewhere. Please tell me what to do.

I want the world to know how unprofessional they are and how awful their constumer service is. They are the rudest people I have ever dealt with and they do not care about their constomers. They ruined my christmas and made me spend double the money and they are still ot resolving the issue.

Feel free to reach me by phone if neccessary. 646-226-2259. Thank you!

Raleign Figueroa

Bronx,Ny 10454