Kodak Camera C433

Eastman Kodak Company

353 State Street

Rochester NY 14650;

PHONE: (585) 724-4000

I purchased a Kodak Easy-share Camera (C433) as a Christmas gift for my 7-year old daughter in December 2006. She is really interested in scrap booking and since I already owned an Easy-share Camera myself (CX7430) and a printer dock, I thought this camera would be a wonderful choice. My disappointment was almost immediate when the new camera did not fit onto my Easy-share Pinter Dock Plus. I went straight to Wal-Mart where I purchased the camera and was informed I needed an adapter – something that could only be purchased through the Kodak Online Store. Two days and $24 later the Adapter kit D-22 arrived. More disappointment occurred when with the new adapter; the camera still did not work with the dock. This is when I began calling the so called customer service area for support.

The first call I spoke to someone who barely spoke English and did not seem to understand what my problem was. He suggested I “select” the photo I want printed before setting it on the dock – this made no sense to me whatsoever since I articulated very CLEARLY the camera was not “talking” to the dock. He said to do this and if it did not work to call back. He also suggested changing the batteries which again made no sense since the camera was brand new. I did what was suggested and of course to no avail so I called back and spoke to another person (which takes forever to get a real human on the phone) and I asked where I could take the camera and dock so someone could look at all the hardware and determine what was wrong. I also informed the person that my camera (the CX7430) worked just fine on the dock and my daughter’s camera was working as well. My guess was that the adapter (which was bulky and clumsy) was most likely the culprit. He told me that there was no place to service the equipment and we would continue going through the troubleshooting list. I told him I was tired of this process and felt it was futile – I wanted to take it to someone to look at it – I wanted it to work ASAP. Again, I was transferred to technical support and told to go through the troubleshooting list.

This next person suggested I reformat the brand new memory card (which I had installed to allow for more pictures) and noted that doing so would delete all the pictures. I declined this step since the people on the other end were not listening to what the real problem was…the camera is fine, the dock is fine, the adapter is brand new….it is an equipment problem. Deleting all of my daughter’s holiday photos was something that sounded ridiculous. The person agreed to move on down the list. Again I pleaded with the person to just give me the name of a place or shop where I could go communicate face to face with a skilled person. I was told that Rochester (Kodak’s’ headquarters and over 10,000 employees) does not have a support center and this was not an option. I was then told to schlep my dock to my computer and download updated “firmware software” into my dock. After being placed on an doff hold for over an hour, the tech agreed there seemed to be a problem with the download and that someone would get back to me with 2-3 days. I asked to speak with a supervisor which I did – her name was Brenda. She was extremely unhelpful and did nothing to try and resolve the situation….I just want the camera to print pictures on the dock. Yes there is a new dock available now, but my dock is only two years old and works fine. The whole reason I bought the Easy share camera was because it was suppose to be easy!

I am no closer today to getting this resolved than the first day. I am extremely frustrated and angry with Kodak’s process of handling service and support. I have invested hours of time and additional dollars to try and get this working…….To expect the customer to go through all these hoops to get the basic product is insane to me. To live in the town where Kodak is plastered in every store and on every billboard and be told there is not one person who can help me is ridiculous. I will no longer buy Kodak products – their lack of service and support is inexcusable.

Kim Faber