Furniture from Aaron's Sales and Lease

Aaron's Sales and Lease Conway, South Carolina

I have been dealing with Aaron's in Conway South Carolina for over 7

months. I have been a model customer. I have paid my payments 15 days

early every month! The furniture that I got from them was a sectional

sofa and a recliner. While I love the recliner and I have had no

problems with it, the Sectional is a piece of junk! The seats are

ALREADY caving in where we don't even sit! There are wires sticking out

of the sides of the cushions in the seats and they poke you in the leg

when you sit down. Because of this and the fact that I am pregnant and I

wanted something a little more durable and stain resistant, I went in to

my local Aaron's and placed an order for a leather couch and love seat.

I wanted to turn in the sectional and replace it with the new furniture.

Well, I was told when they put in my order that there were 10 available

so it would probably be coming in on that Friday's shipment. Well, it

never did. I called them and they said that when they placed the order

on that Thursday, it said that there were no longer any available. That

was fine. I am pretty patient where that was concerned. Also, since my

sectional was so messed up, the GM of the store agreed to waive my

payment until my new furniture came in. I started receiving calls saying

that my account was past due. It was NEVER past due. So I called the

store and wanted to see what that was all about. I wasn't really mad at

that point but I wanted to make sure everything was taken care of. The

GM got on the phone with me and started FUSSING at me! Yelling and

threatening me. I told him that I am a good customer and I shouldn't

have to put up with this kind of treatment, well, I guess he took that

personally and he just kept on yelling at me and yelling at me saying

that I wasn't giving him a chance to talk. NOT TRUE! I had to sit there

quietly just to keep myself from blowing up. He was trying to tell me

that I was a liar so I just hung up on him. Later, when my husband came

home, we went up there to find out what his problem was and why he felt

that he could treat a customer the way he was treating me. Of course me

acted the same way, he wouldn't let me talk and he told me that the

customer is NOT always right and HE doesn't have to deal with me! He

said that he was going to send his guys that night to pick up the

furniture because he didn't want a customer like me!! By the way, due to

my contract that would be against the law!! Not to mention the emotional

stress that this whole situation had put me through. Finally, I just

started crying, being pregnant and feeling helpless to an adult bully

like himself, what else was I supposed to do? So finally some customers

walked in and saw me crying so he asked us to come into the office. I

had another employee there that had just started working at that store

who I knew from the Aaron's where I had originally purchased the

furniture. She could not believe the way that I was being treated. She

tried everything that she could to comfort me. She felt bad about the

whole situation because she was the one who originally sold me the

furniture at the Myrtle Beach, SC Aaron's. But finally we went back into

the office and he finally had a lightbulb moment I guess and calmed

down. Told us that it doesn't have to be this way and that he will take

care of everything. He said that I wouldn't have to make another payment

on the sectional until I received my new furniture. He told me that he

had looked in the computer and it said that they had 650 pieces of the

furniture that I had ordered and that it would arrive on that Friday on

the truck and they would deliver it and pick up the sectional. Again,

NOTHING! I called them on Friday at around 5 p.m. to see about when they

would be there to deliver my furniture, again, no furniture!! I received

ANOTHER call today saying that my payment was past do and we had to

resolve it. Well, the GM got on the phone and said that I needed to come

in and cancel the order all together and apply the payment that I had

made on the new furniture, to the sectional that is falling apart!! I

just can't believe this!!! I am TIRED of dealing with this company!!!

They are dishonest thieves!!!! All they want is your money!! They don't

care about having you as a respected customer!! When they trap you in

with the contract, they don't CARE about you anymore!! They already have

you committed and that is all that matters to them!! It is totally

ridiculous!!! I want something resolved IMMEDIATELY!!! I have tried and

tried to call the franchise regional manager Lester Lesley and he has

not returned my phone calls OR answered his phone!!! I am outraged!!!

They HAVE to be going against their franchise agreement policies!! I

want my account transfered back to the Myrtle Beach location or I am

going to take my business (and my money) elsewhere!!! I am really

tempted to just go to one of those large furniture chains and putting

the furniture on my credit. I was trying to just avoid putting anything

on my credit but it looks like I might not have any other choice if I

want to be treated fairly!!! Please resolve this situation immediately!!!