Airport Appliance, Hayward, CA

Airport Appliance Inc

20286 Hesperian Boulevard

Hayward, CA 94541

I purchased a Whirlpool washing machine from Airport Appliance, Hayward, CA on June 8, 2006. The washer has never been capable of starting a cycle and, therefore, never did work.

I called Airport Appliance several times and was told that this was not their problem and that I should handle it through the warrantee. They also discussed the possibility of me having to recycle the washer and buy a new one. Technicians came out three time to fix a faulty washer, but it still never worked.

After many hours on the phone, 12 hours of waiting for repairmen, and several Laundromat visits, I still didn't have a functioning washer by September. It was then that I contacted a local TV station's consumer department (Channel 7, KGO "On Your Side"). I also filed a complaint with the Better Business Bureau.

After Channel 7 got involved, Airport Appliance agreed to reimburse me for all costs associated with the washer. By then, I was out $1,900. They reimbursed me $1,600. However, it took several phone calls over several weeks to get the $1,600. I fought for the remaining $300 for months, to no avail. At the same time, the Better Business Bureau dropped my case in favor of Airport Appliance keeping my $300.

In summary, I consistently received rude, unprofessional treatment from Airport Appliance. The sale is their objective -- service definitely is not. I have also learned that the BBB logo is meaningless. Airport Appliance has essentially stolen $300 from me. I lost about 60 hours of my time dealing with this problem. My experience is that Airport Appliance runs its business in an unethical manner. I don't want anyone else to go through the ordeal they forced on me.

Brooke Frances

Danville, CA

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Brooke Frances

312 Garden Creek Place

Danville, CA 94526