NEW SEARS WASHER DOESN'T WORK

I HAVE A 5 1/2 MONTH OLD WASHER FORM SEARS THAT HAD THE TOP RATING. I PAID 999.99 FOR IT. IT DOESN'T WORK. I HAD A REPAIRMAN COME. (WHICH TOOK OVER A WEEK AND I HAD TO TAKE THE DAY OFF FOR IT.) HE COULDN'T FIX IT. HE SAID THE COMPUTER WAS FRIED! THEN I WAS SUPPOSE TO GET THE PART IN THE MAIL ON FRIDAY. IT IS NOT HERE. I CALLED SEARS TODAY CHECKING ON IT. THEY HAVE IN THEIR RECORDS MY WASHER IS FIXED. I WAITED FOR A 1/2 HOUR TO TALK TO A SUPERVISOR. THEY SAID THEY COULD ONLY TAKE A NOTE AND I SHOULD CALL BACK TOMORROW. I DON'T HAVE TIME TO KEEP CHECKING IF THEY ARE DOING THEIR JOB!!!!!!!! I HAVE A FAMILY OF 5 AND A ROOM FULL OF DIRTY CLOTHES. I DON'T EVEN HAVE CLEAN CLOTHES FOR THE KIDS TO WEAR TO SCHOOL! WHY SHOULD I GO TO A LAUNDRY MAT WHEN I HAVE A NEW WASHER????? I ALSO HAD PROBLEMS WITH THEM WHEN THEY DELIVERED IT IN THE FIRST PLACE. THEY MISSCHEDULED IT TWICE AND IT TOOK 3 WEEKS TO GET IT. I SHOULD HAVE KNOWN TO CANCEL IT THEN. CAN ANYONE GIVE ME ANY HELP???? I'D APPRECIATE IT! THANKS!