Select Comfort Sleep Number Bed

We purchased a Sleep Number bed from Select Comfort in Broomfield, Colorado approximately four years ago. The pillow top on the mattress cover is flat at the head of the bed, which makes it very uncomfortable to sleep on (the foot of the bed is higher then the head). Being the air hose can only go in one end of the mattress cover, you can not rotate for even wear.

I contacted Select Comfort and was told it would cost $415.00, plus shipping and handling for a new pillow top. Being the bed was advertised to have a 15 year warranty, and we paid $1600.00 for the bed, I find it very disturbing to know they will not cover the parts of the bed, that in my estimation, is of poor quality.

I can buy a complete set of brand new mattresses, of high quality, for $200.00, more then they want just for the pillow top portion of the Select Comfort bed.

This will be the last purchase we make from Select Comfort. And, I will no longer recommend it to friends and family.

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I was able to purchase this bed without the pillow top and I find it comfortable and well worth the price I paid for it. I don't have a pillow top and find that pillow top mattresses are worthless at any store. This could be why I enjoy the bed I purchased so much. I can't comment on their pillow tops but the non pillowtop type are the greatest in my book. I am very satified and I think it is well worth the money. I would recommend the non pillow type bed to all my friends and family.

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Yes - its a scam and here is why:

The Innovation lie: The advertising for this system suggests some kind of innovation in sleep systems. It suggest that the traditional inner spring system has been replaced with a sophisticated system that used air to adjust to your body. That is a lie: The sleep number bed is a simple plastic blow up mattress identical in concept to any blow up mattress like the AirBed sold at $100-$200.

The sleep Number Lie: At the heart lies the electric pump that inflates or deflates the air in your single chamber blow up mattress to your desired firmness. That is identical to the function of a cheap blow up mattress except that this system is supposed to remember your setting and associate a number with it. The problem though is that the number (firmness) you choose will change throughout the night by itself up to 3 settings down or up - depending on your body heat, the room temperature and of course due to the most common complain - leaks. yes the manufacturer tells you that you sleep number will change throughout the night - so what is the point?

The Comfort Lie: Comfort is a subjective issue. We all have different expectations and likes. If you like sleeping on a blow up mattress than this bed is comfortable. If you don't than this is the worst bed you can buy. Incidentally every doctor and chiropractor I have asked vehemently opposes this bed.

The Price Lie: The components of a medium priced Sleep number bed ($2000) have a combined retail value of $200-350. Its a cheap blow up mattress in a fancy slip cover - you can buy this as individual components at Bed Bath & Beyond for a couple of hundred bucks and achieve the same results - that is if you like sleeping on a blow up mattress.

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I know exactly how you feel, we purchased our bed about 18 months ago.

Actually we got it on a no payment plan for 18 months. Now its time to pay for it and it looks and feels like its 20 yrs old. We made complaints within days of the set up, because it was loosing air and the pillow top at the head of the bed was lower than the foot of the bed. We were given instructions on using a vacuum to pull up the pillow top and to change the air tubes to opposite sides to see if its a leak or the actual motor. By the time we tried all of this our thirty day trial was up.

Now were stuck with a 3000.00 piece of junk.