Lateral Health Thigh Trainer by Brenda Dygrafs: Customer Service

I have sent a complaint before, but still have not heard from them. Here is another recap of my order# 21505-2006-35121-073:

I have a situation that I can't believe is still an ongoing problem. In late August 2006 I ordered a Lateral Health Thigh Trainer. Brenda Dygrafs is the trainer that endorses this exercise machine. My order came and the package was very torn up upon arrival. When I opened it there was damage to the equipment. I called right away and supposedly talked with a supervisor and she said she would mail a call tag for the package so it could be returned. Nothing came in the mail. I emailed Email User several times and they would email an attachment that contained the call tag to print out. I never could get the attachment to open. I called and talked with Eric on 10-6-06 at the customer service phone # (973)287-5153. He said he would mail a call tag label. I didn't receive it. On 10-20-06 8:05 am (Pacific Time) I called and talked with Itisha. She said she will send out a new lateral thigh trainer while I was waiting for the call tag, that she was going to mail. On

10-27-06 I called again and talked with Jessica L. She found Itisha's notes in their system of her talking with me on the phone. She also told me that a replacement order would be shipped and that she would call me at work by 10-30-06 and let me know the status of the new order (I don't recall, however, that she ever called me). I requested to have available to me the new tracking info for the replacement when they shipped it to me. 11-4-06: I called and was hung up on by Ninya after asking her name. I called again and talk with Diana S. She put me on hold to actually get a call tag in hand as I was on the phone with her. She said she would personally mail it on 10-6-06 and would refund the extra rush shipping costs I paid of $9.95. She stated the credit would show up on my credit card that was used to purchase the item. After about a week to 10 days I received the call tag in the mail. I postal worker picked up the well taped boxed from the location of my workplace. This was around the first week in December 2006. I have emailed them again, but no answer. Well here I am 1-6-07, after paying $160+ and no Lateral Thigh Trainer; no contact from the company, no refund of any sort...nothing. How is that for a place of business to treat a consumer? I wish I could personally talk with Brenda Dygrafs or contact her personally, someway, so she could know exactly how all the affiliates have been to me. I sent an email to www.livecommercial.com, only to receive this response:

We are only the marketing company for this website. And are not responsible for the billing and shipping of the customer.

You will need to call Brenda Dygraf’s Lateral Thigh Trainer directly at (973) 287-5153 and they will be able to assist you.

Amy Mattingly

Customer Service

Email User

www.livemercial.com

Livemercial

Corporate Office

3001 Leonard Drive, Suite 301

Valparaiso, Indiana 46383

Phone: 219.477.3900 #2303

It has now been 5 months since my original order. I have no equipment, and no reimbursement of any kind.