Verizon DSL service costumer service is horrible

After a year of contract with verizon DSL my bill increased from 14.99 to 17.99/mth. I began shopping around and decided to try out another company, I called verizon the day of the installation of my new equipment and specifically requested to have my service temporarily suspended while I tried the new company out. The rep named Kathy told me that I could not suspend the service, that the only option available was to cancel the service and then when I decided to come back I should just call back and my service would be reinstated. I asked her then if when I reinstated my service if I would need a new contract and request new service or if my account would remain the same (including pricing) and she said yes. I then decided to cancel the account. Less than 24 hrs later I called back to request reinstatement of my service and I was told that it could not be done, that the account had been completely canceled and that I would have to hire new service, new contract and new fees, besides the account had not been completely canceled yet and I needed to wait 7 days for the changes to take effect, after spending over 2 hours on the phone with several reps including Jordan at cancellations deparment and another rep at the retention department these last rep tol me to call back on 1/4/07 to hire new service and that they would honor my old price of 17.99 for the service but that it would require opening a new account because I had been mislead by miss Kathy into canceling my account. I patiently waited without service for a week and called back per their request and spoke to Tammy, she told me that service was no longer available in my area and that I would not only not have the old price of 17.99 back but I would not get any service whatsoever from verizon. I then told asked her why was I mislead so many times about getting the service and she then sent me to tech support department where I had to repeat the same story to a rep named Miles who then transfered me to a supervisor named Walit who after hearing my whole story again put me on hold for half an hour just to let me know what I already knew, that my service had been canceled and that I needed to hire new service, I told him I knew that already and that I just wanted to get new service but had been told it was not possible. He told me to contac another department but that since I had been on the phone for almost 2 hours the center had closed for the day.

Over all those phone calls I was mislead several times and it seems like there is a really bad communication problem with this company. Every rep told me a different story even though mine did not change. They dragged me along, tossing me to every rep and I did not come close to solving my issue, they are not well trained and they do not seem to care about keeping costumers happy.

Now that time warner has come in verizon no longer holds monopoly over phone and internet service so now customers can choose better service and that would requiere NOT hiring verizon at all if you don't want horrible service and headhaches. If people realize they should not be mislead and mistreated by one company and change to time warner, verizon has to realize they need to change their practices and we will get better service.

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