Complaints.com

From: Message Author
Date: Wednesday, 31-Jan-07 17:22:24 CST

BEWARE OF SAM'S CLUB COMPUTER WARRANTY

Last year I purchased an HP Laptop from Sam's Club. The factory warranty

from HP was one year. I purchased an additional 2 years warranty from

Sam's. My first year service from HP was excellent. At the end of the

warranty I had a mechanical problem with the mouse Pad and sent it to Sam's

warranty Co for service. They returned it un- repaired with no explanation.

I called and was told that the warranty would not apply because the machine

had been abused. After lengthy discussion they claimed that that there was

water damage to the inside of the machine. This made no sense to me, so

the same day I took the machine to Port Charlotte Computer Service in Port

Charlotte for inspection. They opened up the machine while I observed.

Guess what? There was no sign of water damage or any other type of

foreign matter inside of the laptop.

I immediately called HP factory service and told them my problem. They gave

me a 35 day courtesy extension on my original warranty and sent a box for me

to return the unit. Guess what? HP found no contamination of any type

and repaired the unit under warranty and returned it FedEx overnight. The

repaired machine was back to me in three days.

I'm thrilled with the super service from HP and have transferred my

extended warranty to them. I'm disappointed with Sam's Club and the

apparently unethical warranty facility. Sam's Club was of no help at all

when I told them of my problem.

R.C. Dickenshied