UPS WON'T DELIVER IF APT. # IS MISSING EVEN THOUGH PHONE # IS ON THE LABEL

I ordered medication for my dog who has cancer and it was supposed to be delivered on Monday, January 29th. It was shipped on Friday, January 26th by ground.

I called in the morning to find out what time I can expect the medication since I had to attend a funeral and didn’t want to miss the delivery. I spoke to Customer Service and she said either 10:30A or 7:00P. I asked if she could speak to the driver so I would know for sure. She was kind enough to return my call and said the earliest would be tonight @ 6:00P. I had no more pills left and was counting on the morning delivery.

I called UPS to check on the delivery as I hadn’t received it at 7:46P. Customer Service told me they didn’t have an apt. number and couldn’t deliver it. I hit the roof!! I asked why no one contacted me as they had my telephone number or better still, why didn’t he come to the address, get out of his truck, & check the mailbox to find my apt. #? We usually have the same driver and he's familiar with the complex. How hard is that? She was no help and I asked to speak to a Supervisor. Again, no help. She kept repeating herself that there was no apt. # and we went around in circles as I kept asking why the heck he didn’t attempt to come out here, get out of his truck, and check the mailbox? I then asked for her Supervisor and was put on hold for approximately 8 minutes. I spoke with the Supervisor's Supervisor who was at least helpful. She contacted the Customer Service Dept. and spoke with a lady to try to track down the package. I told her how important it was that my dog get this medication. The lady was able to find my package but said they can deliver it the next day by 11:00. I asked if I could pick it up as it’s important he gets the medication. She said the Center was closed and she was in another part of the building. I asked her if I could pick it up where she’s located. She refused. It’s stressful enough having a dog that has cancer and to deal with UPS was a nightmare.

I wrote to their Corporate Headquarters saying they better figure out a way to instruct their drivers to use some common sense and use their cell phone to call if they don’t have an apt. number or get their ass out of their truck at the address it was supposed to be delivered and check the mailbox. You don't have to be a rocket scientist to figure it out. My telephone number was on the label as well as in their system.

Granted, the shipper forgot to include my apt. # and apologized, but UPS should have figured out my apt. # by looking on the mailbox or called.

I AM OUTRAGED THAT THE MEDICATION WASN’T DELIVERED WHEN IT WAS SCHEDULED. THERE SHOULD BE SPECIAL CIRCUMSTANCES IF UPS SCREWS UP TO ACCOMMODATE THE CONSUMER IN THIS TYPE OF A SITUATION.

I drove to UPS the next day and picked up the medication myself. As it turned out, a customer was speaking with the Supervisor with his complaint.

Let's see if they can figure out where to mail their response.:)