Viginmobileusa.com

The whole Virgin Mobile Top-Up phones sounded like a great idea for a daily useage with a plan for $ 44.99 giving 400 anytime minutes and unlimited nights and weekends.That was until on the 19th of January, I added a $ 50.00 top-up card earlier than my due date ( January 25, 2007 ) and til this day still cannot use my cell phone. I repeatedly called and talked to several Customer Service Reps which could not do anything because initally the person whom activated my information into the system at time of turning the phone on, put the wrong Vkey ( a password in order to pull up your file with the C.S.R. ) . Then from there talking to TWO managers whom couldn't do anything for me except tell me to ADD an additional $50.00 Top-up card to turn on my phone and continue the plan!!!!!!! So now I am out of the cost of the phone , the cost of activation , and out of an additional $ 50.00 for a top-up card and what do i gain from it all????? A PHONE THAT DOES NOT WORK AND BEING OUT OF $155.00 !!!!! Nice way to treat your customers!!!!!!

A VERY UPSET CONSUMER

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well about the guy that lost 155 or whatever he lost that is terrible i,ve been a virgin mobile customer for 4 years now and i dont have alot to say but that i,m satisfied with my phone but still trying to find the right plan 4 me richard branson seems like a nice guy i just think that he ,s detached himself from the virgin mobile service. i think that if u have a receit they could,ve given you money or credit me im pissed because i just started to invest in virgin media 4 months ago i bought stock for $25.00 share and this month ing gives me a notice that the share i bought is now worth 11.00 that bucket is leaking water fast

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y didnt u just top up from your phone then idiot!!!!!!!!!!!!!