RE: Complaint re: moving [Incident: 070129-000124] (Cablevision)

-----Original Message-----

From: Email User

[mailto:Email User]

Sent: Tuesday, January 30, 2007 10:34 AM

To: Brown, Michael

Subject: Complaint re: moving [Incident: 070129-000124]

Recently you requested personal assistance from our on-line support

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It is not the disconnect at 908 Garden St #2 that I care about, it is my

installation at 4620 Bergenline Ave #1, for Wednesday, 1/31/07, between

2-5pm that I contacted you about. Your brief response which completely

missed the point of my email is just further evidence that Cablevision's

customer service is horrible.

I am presently on the on hold, waiting for the 8th person (and 2nd

supervisor) I have spoken with about this problem. These calls have used

up 105 minutes of my cellular peak airtime for this month. There is

absolutely no excuse for a simple change of address being this

difficult. You have customers move all the time. Why is it impossible to

get this right in my case?!?

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Subject

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Complaint re: moving

Discussion Thread

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Response (Saimishia H) - 01/30/2007 10:33 AM

Dear Michael S. Brown,

Thank you for your inquiry. I understand your concern and would be happy

to assist you. After reviewing your account I do see a schduled

disconnect is for 908 Garden St for 1/31/07.

If you should have any other questions please visit us at

www.cablevision.com, e-mail us, or call our Customer Service for

immediate assistance. Your local number is located on your Cablevision

bill. Customer service is available to you by phone 24 hours each day.

Thank you for choosing Cablevision.

Saimishia

Cablevision Shared Services

Customer - 01/29/2007 10:32 AM

To Whom it May Concern:

Transferring service to a new address needs to be improved drastically

or you will lose customers. I have tried for 4 days and racked up 95

minutes in phone conversations with 5 different representatives of

Cablevision, including one supervisor (all of which has been peak

airtime on my cell phone, by the way) and STILL have no confirmed

installation date at my new address. Meanwhile, your representatives

have TWICE cut off the service of the person who will be moving out of

my new apartment tomorrow. I received an irate email from this person

stating that when she called back to find out why she was disconnected,

Cablevision told her it was MY fault.

The level of incompetence of your associates is appalling. None of my

other utilities required anything more than a few mouse clicks to move.

Why is this so difficult with Cablevision??

At no point have your representatives offered any solutions, nor for

that matter anything more than a perfunctory apology.

I have been told by the last supervisor I spoke with that I may not call

to schedule my installation until the current tenant has physically

moved out of the apartment, and that they can't guarantee me the date of

1/31, 2pm-5pm, which was TWICE confirmed to me (in conversations on 1/25

and 1/26). As I informed said supervisor, either Cablevision will

install my service at my new address between 2-5pm on Wednesday 1/31, or

you will do so never. I will terminate my service with you forever, and

will publicize every detail of your incompetence in dealing with my

account to every extent possible -- newspapers, Better Business Bureau,

complaints.com, and every other forum I can think of.

Be advised that all future communications, whether electronic or by

phone, between me and any Cablevision representative, including this

one, will be recorded and preserved by me.

Michael S Brown

908 Garden St #2

Hoboken, NJ 07030

(201) 240-7586

07862-115885-04

Auto-Response - 01/29/2007 10:32 AM

Title: Moving Service and Disconnecting Service

Link: