Office Max Defective Ink Cartridge

I ordered office supplies in August from Office Max--enough to last me for a while. When I opened an Office Max brand Remanufactured Ink CXartridge in December, I soon found it was defective--no yellow ink. I contacted Office Maxrequesting a replacement--and was refused since I ordered the supplies more than 30 days ago.

Whether it's 30 days or 300 days, when I open an ink cartridge, I expect it to be of good quality. Office Max says I had thirty days to "inspect it" for defects. By the way, when I placed my original order, it took more than two weeks for the color cartridge to arrive. Office Max had somehow left it out when they packed my order--so it arrived separately toward the end of August.

It would cost Office Max next to nothing to replace their defective product--unfortunately, their shoddy customer relations has cost them a customer.

Michelle