Burlington Coat Factory

Burlington Coat Factory, Jantzen Beach, Portland Oregon

On Friday night, January 26, 2007, I purchased 12 items from the

above store. On Sunday, I returned one damaged painting. Now, I had

paid by check, which the cashier carefully told me would be treated

just like a debit card with the funds being electronically

transferred immediately and the check handed back to me. I checked

online when I got home and indeed, the funds were removed from my

account immediately. On Sunday when I returned the damaged painting

and asked for a refund of $18.99 (yes, less than $20!) I was told it

would take 2-3 weeks to get a check from corporate. 2-3 weeks, when

they had my money immediately removed from my account. I was also

told that I could have got an immediate refund if I had paid cash or

by debit card. When I pointed out that they already had cleared my

funds just like a debit card, the manager,, Jim Kied, threatened to

have me removed from the store.

This morning I called corporate and was told there was nothing they

could do, as this is the policy. I told her if they can immediately

remove the funds from my account, I want BN's account number so I can

immediately remove the money from their account. She told me to write

to the investor group that bought the store and complain to them.

Instead, I choose to let other consumers beware of this type of

business practice. BN obviously does not care about repeat customers

and is willing to lose a customer over a measely $18.99. Mr. Kied was

abrupt and rude to both me and my husband. They obviously do not know

what customer service is. When they go bankrupt I will laugh all the

way to my bank. All this over $18.99. Sheesh.

N. Smith

Vancouver, Washington