Wrong charge for Verizon DSL

Tampa, Florida

On 07- 28-2006, Verizon sent me a package for DSL installation, in response of my online DSL ordering.

However, this package didn't contain the modem required for high speed internet connection.

So I called them in the following week twice to get the modem, and they said they were going to send the modem.

But I never got the modem.

So I ordered internet service from another provider.

However, Verizon kept charging me every month for no service. I wrote them to explain that I didn't have the service.

Then, I canceled my Verizon telephone service and they sent me the final bill, which included $129.77 for DLS service I never received.

I called Tampa Verizon office, Becky answered the phone and said she couldnot give me the credit. Seeing that I persisted, she called her supervisor. The supervisor also didn't want to give me the credit but finally he gave me $30 credit.

So I paid Verizon $99.77 for receiving no DSL service.

I want Verizon refund the wrong charge.

By the way, Verizon did not have DSL available in my area when I ordered the service. In retrospect, this seems to me a trap.