Future Shop, LG washer and dryer

NEVER buy applicances from Future Shop! Choose a local retailer with a good reputation for customer service.

In December 2006 I purchased an LG washer and dryer from the Future Shop at Marche Central in Montreal, Quebec.

* Once at my home, the delivery company made it clear that they would not deliver unless I paid a bribe

* The machines were not installed (as promised in the store) so I had to pay a handyman

* The washing machine does not work, never got a chance to try the dryer

* It takes over 10 minutes (not exaggerating!) to get through to a live person at the store, if you can (try it yourself: 514-387-3188)

* The appliances manager, Daniel, said he would replace the units with new ones -- we agreed on a delivery date, I requested a different delviery company and asked for confirmation of the delivery date -- no one called to confirm

* The delivery company showed up a week early, I was out of town but my brother was there -- the delivery men were the same guys who bribed me in the first place! -- they refused to take back the defective units!

* I called Daniel at Future Shop, to complain -- he took back his offer to replace the machines and now I'm just trying to get my money back

* Now waiting to confirm (again) to have the units picked up and taken back to the store

* Future Shop also expects me to take a trip to the store to refund my card -- they refuse to do it over the phone!

Now I have to buy new units and am out the cost of the delivery and the installation!