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Walmart - Walmart Online Order.
Posted on Friday, January 26th, 2007 at 4:06pm CST by d590bc26
Category: Online Shopping
To Whom it May Concern:
You are something else. After I talked to the customer service agent on the telephone for over 30 minutes, I was told that I would get a refund for one complete sweatshirt that was placed on back-order and then never shipped, plus a shipping refund of .84cents twice. I don't think a credit in the amount of $2.11 adds up the cost of the Black NBA Sweatshirt that was never shipped because you were out of stock. I ordered these items for a X-Mas present for my Son & my three Teenage Grandchildren. When I ordered the Four NBA Sweatshirts I was told that they would be delivered before X-Mas. The sweatshirt I had to re-order was delivered December 28th, 2006. (Three days after X-Mas) My original order less the black sweatshirt was delivered January 2nd, 2007. (Seven days after X-Mas) When it was all said and done, one sweatshirt that I had to re-order because the Black X-Large was placed on backorder was never delivered. Furthermore it was not on backorder, you just simply didn't have it, and notified me via email 4 days later and said it was not available. Trying to reach a customer service agent for the great Walmart is almost impossible. When I finally reached a customer service agent today January 26, 2007., she was rude and tried to cover up the entire issue of trying to solve my problem, and never did explain why my X-Mas order was not delivered on time for X-Mas. She also kept saying they were "T-Shirts" not "Sweatshirts" and was very rude each time I corrected her.
You would think a customer service representative would know the difference between a sweatshirt and a t-shirt. another thing that I don't understand why you ask for all the information such as a phone number, address, etc., etc., because according to your customer service agent you only use emails to notify the customer about a problem.. Why don't you just ask for an email address, because that is apparently the only contact you use with the customer. I could complain for hours about my complete dissatisfaction with this entire ordeal, but I will not. I was a K-Mart Store Manager for a long period of time, and if I would have treated my customers like I was treated, my District Manager would have fired me on the spot. I think I have no alternative at this point to contact the President of Walmart and let he or she know about my complete dissatisfaction of this order.Below is my bank credit card transactions for the sweatshirts.
12/22/2006 ATM POS DEBIT 46.45 WALMART.COM *INTERNET
12/26/2006 ATM POS DEBIT 14.08 WALMART.COM *INTERNET
A very dissatisfied customer,
----- Original Message -----
Sent: Friday, January 26, 2007 12:10 PM
Subject: Walmart.com Customer Service Adjustment 2677185897818
> THIS IS BEING SENT FROM AN UNMONITORED MAILBOX. PLEASE DO
> NOT REPLY TO THIS EMAIL. IF YOU HAVE QUESTIONS, PLEASE
> CONTACT COMPLAINTS.COM_FORM_MAIL_61679#
> Dear D. Leo Hall
> Thank you for shopping at Wal-Mart.
> We have issued a credit in the amount of $ 2.11
> for order #2677185897818 placed on 19 DEC 2006 10:29.
> If you paid by credit card or debit card, this credit should appear on
> next credit card statement.
> If you paid with a Gift Card, the funds will be credited back to the Gift
> Card used in the original purchase.
> If you paid with Bill Me Later., this credit should appear on your next
> Bill Me Later statement.
> If you have any questions, contact one of our Customer
> Service Associates at COMPLAINTS.COM_FORM_MAIL_61679#
> Customer Service at Walmart.com
> No virus found in this incoming message.
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> Version: 7.5.432 / Virus Database: 268.17.12/653 - Release Date: 1/26/2007
> 11:11 AM