Re: Tivo 2160 Gold ST Po box 2160 Alviso Ca 95002-2160

Any word on this yet?

--- Mary Lee Email User wrote:

> To make a truly long story short, I have been

> dealing

> with Tivo for over 4 months to get a problem with my

> Tivo reward points corrected. The problem is our

> Tivo

> accounts are under my daughters name, we live

> together. She had a $1000 card and I had a $3000

> card.

> I received a monthly update that said I had no

> reward

> points but my daughter had 12,000 points. I noticed

> when I signed on to both accounts it showed my

> e-mall

> address. So I called Tivo and was told the problem

> would be fixed. After numerous calls, no anwser on

> promised supervisors phones which I was told would

> not

> make outgoing calls and many promises-actually lies

> on

> their part. I contacted the BBB. A case was sent to

> Tivo and I received a phone call from a very rude,

> condescending and defensive Young man telling my

> daughter-I REFUSED TO SPEAK WITH ANYMORE-that the

> problem would be fixed and we would receive a credit

> of $38 to compensate for the problems. No further

> calls were made. I responded to BBB when they asked

> that I was not satisfied with the handling from

> Tivo.

> I made another call to check the progress as the

> computer indicated it was not fixed. For the first

> time a received help from a young woman. She wanted

> me

> to stay on hold for a supervisor. I said her no they

> never answer. So she talked to her supervisor and

> she

> sent an e-mail to the department where the

> supervisors

> are , apparently in a different state. A very nice

> man

> called and assured me the problem would be fixed and

>

> I would be called-no call. I was tole I was given

> a"special" number so I would not have to wait. I

> called that number today and it is the same number I

> used before. It appears that the man who called lied

> to me again. What I was told today is my daughter

> has

> no points they are under my e-mail. Actually the

> computer says neither of us has an account. I was so

> furious that I truly became extremely angry as now

> when I type in both of ours names they show her

> e-mail

> address. I was also told I had requested all the

> points be put on my account. This young man was

> trying

> to help, but he kept telling me what he saw and

> would

> not or could not explain what I was seeing. He told

> me he would e-mail about how to set up an e-mail

> for

> my daughters account-I have received no e-mail.

>

> I finally hung up and told him my daughter would

> call

> since she has the other account. I would like to

> think

> a big company like this could take care of this

> problem. I worked for a large insurance company and

> this would never have happened, Customer service is

> really lousy everywhere now. Please help me-I always

> thought the BBB would help me , But all they have

> done

> is send letters.

>

> Thanks, Mary

>

>

>

>

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Thanks, Mary

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