RE: Walgreens Pharmacy

I have some serious issues with the service of the Pharmacy staff at:

Walgreens

Store # 03788

14510 Aurora Ave n

Shoreline, WA 98133

206-361-8826

Apparently they think they have the right to regulate any orders and

prescriptions between me and my doctors. I go to two doctors who work

closely together because I have an immune disorder, migraines and high blood

pressure.

Walgreen staff at the above store has done the following:

1. Pharmacist said “You’re doctor is giving you way too many drugs, this is

more than you should have”.

2. Pharmacist said “It is my job to regulate what you take”.

3. Would not fill prescriptions my doctor had faxed in without me

threatening to take him to the Insurance Commissioner.

4. Did not have an urgent prescription I watched my doctor fax to them ready

two hours later. Said they had not received it. I said “Bulls**t!” and to

check their faxes. They said they checked them every 20 minutes and refused

to do anything else until I refused to move from the drive through. The

order had been sitting on their machine for TWO HOURS when they finally

checked.

5. Would not put an order in for a refill two days before it was empty

because they said “It was way too early” even though it takes them two days

to do it. Finally conceded when I threatened to turn them into the

Insurance Commissioner.

6. Consistently does not have the prescription ready when they say they

will. Either tells me they have to order it when I arrive to pick it up or

tells me I will have to drive back later. When I ask for a specific time

and return then they are still not ready. They tell me again I will have to

come back later and when I say I will wait they say you cannot block the

drive through. This is for a prescription that I have refilled EVERY MONTH

so there should be a supply on hand.

7. Pharmacist said “You always fill your prescriptions a day or two before

they are empty, you must have bottles and bottles of pills lying around.

Where are they?”. I always send my refills in a day or so early because

they are NEVER ready on time.

8. They changed the dosage on my blood pressure pills to twice the amount

without notifying me.

Please post these to your website. I am also following up with State

agencies to see what I can do about their poor practices.

Margaret Hill

Email User