Fwd: Re: club charm po box 84 kindred nd 58051 phone 701-428-9987

--- Mary Lee Email User wrote:

> Date: Wed, 24 Jan 2007 01:56:56 -0800 (PST)

> From: Mary Lee Email User

> Subject: Re: club charm po box 84 kindred nd 58051

> phone 701-428-9987

> To: Email User

> CC: Email User

>

> Is there any progress on this item?

> --- Mary Lee Email User wrote:

>

> > I purchased $58 worth of charms. The site

> indicated

> > I

> > would receive a free xmas charm if my purchase was

> > over $50. I e-mailed and received a response that

> > she-Tracy-had no record of a purchase but she

> would

> > research and e-mail me. No response, I e-mailed

> many

> > times with no response. T told her I WOULD CONTACT

> > THE

> > BBB and she said fine. I e-mailed again as there

> was

> > no response. My tone was very angry and I quoted

> her

> > on site remarks about such great customer service

> > and

> > numerous complimentary statements from other

> > clients.

> > She e-mailed back and told me to calm down and I

> > must

> > realize that it was the holiday season and the

> charm

> > was on it's way. To date-at least 3 weeks, I have

> > received no charm. I contacted the bbb and was

> told

> > they were working on the case. I said I wanted to

> be

> > compensated for the horrible service with 5 free

> > charms-about $30. They indicated they could do

> > nothing

> > about my request for compensation and gave me a

> web

> > site to check the progress. The site does not

> work.

> > I

> > e-mailed the bbb again today and asked for a

> > progress

> > update. I realize this a rather silly request

> about

> > a

> > free $6 item. It is now a question because of the

> > poor

> > service and general attitude of Tracy. I indicated

> > to

> > her I could show where my order went through my

> > credit

> > card. She implied I must have used a different

> site.

> > I

> > worked for State Farm for 35 years and complaints

> > were

> > addressed immediately . Tracy acted as if she

> could

> > care less about the situation. She has reneged on

> > the

> > promised charm, refused to return phone calls,

> lied

> > and became condescending, rude and did not return

> > e-mails or phone calls. Please help me.

> >

> > Thanks, Mary

> >

> >

> >

> >

>

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>

>

> Thanks, Mary

>

>

>

>

____________________________________________________________________________________

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Thanks, Mary