Complaint about Expedia

Hello,

Here is my story.

Three others and I booked a vacation package through Expedia for a

week in Dominican Republic. The Delta flight left from JFK and

unfortunately we missed the first flight. We called Expedia and they

said Delta may be able to reschedule us for another flight but Delta

said we would have to talk to Expedia. After waiting for 15 minutes

again, Expedia tells us that the only option is to buy a one-way

ticket to DR and everything else in the package would still be valid.

That is, our hotel stay is still active and we can use our return

flight ticket back to JFK. The other option is to cancel the trip and

we would lose $500. We confirm with Expedia that our return flight

would still be active if we just bought a one-way to DR three times

and asked for the next flight to DR. We also said we would call back

if we decided to cancel, which we didn't. We then bought a one-way

ticket through AA to DR and three days before leaving DR we call Delta

to confirm our flight. Because contacting anyone in the States was

difficult, we called our friends to help us. Delta tells us that our

names show up but the flight had been canceled since we missed our

initial flight, and that we would have to talk to Expedia. After

numerous attempts trying to reach Expedia they tell us that because of

rules and restrictions, the return flight was canceled and that we

would have to buy another one-way ticket back to JFK. We tell them

what the first customer representative had informed us and he says

that there's nothing he can do. We asked to speak to the manager and

she was very unhelpful. She says that we would have to buy another

ticket and that she can't help in any way even though their agents had

told us we would be okay. She also said that it was documented

anywhere that our return flight would still be active and we said it

is probably in the recording of what the Expedia agent had said. She

said the recordings were only for training purposes and that they

can't actually play the recordings. We didn't bring too much money as

the hotel package was all-inclusive and some of our credit cards had

barely enough credit since we were all college students. We asked her

how we would return home and she replied, "I don't know." Frankly, if

we were stranded in the DR they could care less. We receive different

responses from different agents at Expedia and I even received

confirmation emails of our return flight from Expedia. It is unfair

that the four of us had to buy another ticket because Expedia refuses

to take responsibility for its internal problems. The four of us had

to pay another $460 each to return home, all paid for on credit. How

Expedia handled this manner is completely unacceptable and I wish I

could hold them liable.

Thanks,

Betty Chan