HSN Complaints

I've been a customer of HSN for many years and finally got sick of putting up with all the false advertising, bad shipping, poor products and other bad business practices of this company and asked them recently to close my account. I've lost so much money with them that I can only blame myself as to why I kept trusting them.

I initially felt they were trustworthy when I saw they had a similar comment posting system like Amazon where you could post your experiences with a product. After keeping an eye on my posted comments after receiving some rather nasty products from HSN and wanting to know what others felt...I noticed they erased many of the negatives and even went so far as to take a product off their site...relist as though it were brand new and all comments were gone. It really made me angry they were duping people this way. I especially noticed it on perishable food items sold around holidays, particularly Bartons Chocolates and Silvestri chocolate pretzels and food items..as if they knew keeping negatives off the product page would result in many more sales. I complained..nothing happened..and more of my comments (and other peoples!) were erased. I posted within their guidelines but TOLD THE TRUTH about the inferior quality and false advertising of these items but most of my (negative) comments were erased..some not even posted. I've also been sent wrong items, having to pay shipping back to get it switched for the right one. I've received MANY damaged items (from awful packaging) and poor quality products only to LOSE SHIPPING trying to get a refund or an exchange. In "my opinion" MANY items were misrepresented resulting in my loss of money, time and causing great aggravation on my part. Misrepresentation is my greatest complaint and it's nothing short of DECEIT to make money by listing something as far superior than what it really was. Their TV show was even worse...showing these products accomplish tasks or work better than they EVER did in person. I'm quite confident I joint a large list of people who feel the same way on this as I've read about it over and over. I no longer have trust in this company and will continue to tell my story to anyone who will listen so they won't be duped as I was.

Mrs. H.

_____

Bored stiff? Loosen up...

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I was put off by Hsn soon after my 1st order. (Not to mention they sent me a 15% off coupon for signing up with them and then wouldn't let me use it lol) I ordered a 14k gold key necklace. I wore it 4 times maybe and got it home a week and a half ago. I noticed today when I got home from work that it was gone off my neck!! Then I remembered the clasp was a little loose. I instantly knew it fell off because of a cheap clasp. My bf said I should call and tell them what happened. He said "they've got to offer something" I thought yeah they probably will. I mean even though there's no proof on my part, its just the obvious thing to do. I called and the rep. Acted totally blah and said nope never heard anything like that happen before. Ok? At least act like you care! Come on! What kind of customer service is this? God, at least offer me a % off a new necklace. The Ugg company refunded me a pair of Uggs that fell apart after 2 years! That's what I call customer service! It will be a cold day in hell before hsn sees a dime from me ever again!

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I had problems with a online shipment from HSN. Because of a shipping error they will not refund my money or take care of a problem which was totally there fault. I spoke with a supervisor in customer service and he would not settle my compliant over the phone. I have been a long standing customer of HSN. I will never order from them again. They lost a customer over $51.00 dollars. You would think a company as big as HSN would make it right!!! I

would not recommend them to anyone.

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I have to say you are correct. I was shoppping for a computer and read all the reviews, in particular the Gateway. It had several bad reviews about missing software and getting the run around and then puff, a few days later the negative reviews were gone. The same goes for sewing machines. I wouldn't trust them . It's not worth the hassle. At least on Amazon, the reviews stay and do not mysteriously disappear.

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