HSN Complaints

I've been a customer of HSN for many years and finally got sick of putting up with all the false advertising, bad shipping, poor products and other bad business practices of this company and asked them recently to close my account. I've lost so much money with them that I can only blame myself as to why I kept trusting them.

I initially felt they were trustworthy when I saw they had a similar comment posting system like Amazon where you could post your experiences with a product. After keeping an eye on my posted comments after receiving some rather nasty products from HSN and wanting to know what others felt...I noticed they erased many of the negatives and even went so far as to take a product off their site...relist as though it were brand new and all comments were gone. It really made me angry they were duping people this way. I especially noticed it on perishable food items sold around holidays, particularly Bartons Chocolates and Silvestri chocolate pretzels and food items..as if they knew keeping negatives off the product page would result in many more sales. I complained..nothing happened..and more of my comments (and other peoples!) were erased. I posted within their guidelines but TOLD THE TRUTH about the inferior quality and false advertising of these items but most of my (negative) comments were erased..some not even posted. I've also been sent wrong items, having to pay shipping back to get it switched for the right one. I've received MANY damaged items (from awful packaging) and poor quality products only to LOSE SHIPPING trying to get a refund or an exchange. In "my opinion" MANY items were misrepresented resulting in my loss of money, time and causing great aggravation on my part. Misrepresentation is my greatest complaint and it's nothing short of DECEIT to make money by listing something as far superior than what it really was. Their TV show was even worse...showing these products accomplish tasks or work better than they EVER did in person. I'm quite confident I joint a large list of people who feel the same way on this as I've read about it over and over. I no longer have trust in this company and will continue to tell my story to anyone who will listen so they won't be duped as I was.

Mrs. H.

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I have to say you are correct. I was shoppping for a computer and read all the reviews, in particular the Gateway. It had several bad reviews about missing software and getting the run around and then puff, a few days later the negative reviews were gone. The same goes for sewing machines. I wouldn't trust them . It's not worth the hassle. At least on Amazon, the reviews stay and do not mysteriously disappear.

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