HP dv 6000 is defective

Dear HP

I’m writing this letter partly because I feel I have no other alternative, but mostly because I’m being burnt because of what I’m guilty of........that is "Buying an HP computer". Approximately six weeks ago I was in the market to buy a laptop computer prior to embarking on several VERY important business and personal projects that required me to have the flexibility and mobility of a laptop computer.

I had the option of many other brand names and was convinced by the store clerk that I should get an HP because they were "suppose" to be reliable, HP had a solid reputation for customer service, they stand behind their warrantee and I don’t have to worry if I ever had a problem. I told him that I had previously attempted to buy an HP in 2005 and it was a nightmare. Fortunately I had the good sense to take it back to the store and get my money back within the 14-day return period.

The sales person advised me that HP had improved their laptops since then and they’re much more reliable now. Apparently that advice did not come from consumers who had "ACTUAL" experience with HP computers. Needless to say I have since discovered a "LONG" list of people with similar stories like mine........one nightmare story after another. The kinds of stories you hear from people who’s been burnt and ripped off by crooked, dishonest automobile mechanics or building contractors. I’ve been burnt like that before and have since promise my self if it ever happen again, I would dedicate my life to getting justice.

* On November 29-07 I shelled out almost a thousand dollars of my hard earned dollars for an HP dv 6000 laptop computer and accessories from "Best Buy" in Toronto. Less than a week later I started having problems with the computer freezing and then crashing on me.

* I immediately took it back to the store and was told that the problem was not with the computer, but with the software I was downloading to my browser.......like yahoo and google toolbars etc. I was told to get rid of them and the problem should go away. I believed them, took the computer home and a week later the problem got worst even after removing the downloaded software.

* I then called your help center and spent hours trying to identify the problem, which resulted in reloading the entire operating system. That worked for a few days and still the problem persisted.

* I called again and got some one from India who tried to get me to open the back of the computer with out the proper tools. That resulted in slightly damaging the screws at the back of the computer. Fortunately she decided not to continue with that attempt for fear of completely damaging the screws. Again I was told to re-load the operating system in order to fix the problem......this also took many many hours of my time to complete. Needless to say, I was unable to get any of my work done.

* At this point I was way past the return date period and was left with no alternative but to try and be patient and get the problem fixed...... of course the problem persisted. Again I called and I was told HP would send out some recovery disk to completely re-install the operating system because the system would not reinstall with out the disk........which was never given to me when I purchased the computer.

* At this point I was a thousand dollars and three weeks and countless hours into this nightmare, still have not accomplished any of the work that was intended when I bought the computer.......partly because of fear of it crashing and losing the work......which had already been lost after previous attempts to reinstall the operating system.

* In an attempt to make up for lost time, instead of waiting for the disk, I attempted to keep try the reinstallation of the system from the hard drive partition. Eventually it worked and I was able to do some work.......for about a week.......I’ve since lost that work.

* From December 20, 2006 to January 03, 2007 I was out of the country on Christmas vacation. I came back, turned the computer on and discovered the battery was not charging.

* Again I called your help center and I was ask to download some software to test the battery. The result of the test showed the battery had failed and should be replaced. I was told they would send out another battery and I should send the failed battery back by courier, (which I agreed to).......but there was one little catch.......if I didn’t give them a credit card number, I would not be getting the battery as promised. This is the same battery I already paid for, that is supposedly under warranty. I was told a supervisor would call the following week to inform me of an alternative solution. Strangely enough, after leaving the battery attached to the computer for 4 or five days while waiting for a call back, the meter showed the battery was now charging again. Considering my experience thus far, I suspect it’s only a matter of time before this inferior quality battery fails again. I eventually got a call from a supervisor with the same "it’s our policy" refrain, we can’t send the battery until you give us your credit card number. There was one other option of taking the battery to the store and they would return the battery to HP for exchange on my behalf.

* Before I had a chance to take the battery to the store, again I started noticing the computer was freezing and crashing again, which became increasingly worst. I had a stop error message telling me I should go to the micro soft web site to download a fix. When I attempted to download the fix the computer crashed and would not even boot up.

* Again I call your help center and at this point I was becoming increasingly convinced that I was not only sold a lemon, but after speaking to a few friends and computer technicians, I was informed that I may not be the only one and that HP could very well be "knowingly" selling defective computers to unsuspecting consumers.

* Again I called your help center and incredible as it may seem, I decided to again give your company the benefit of the doubt and attempt to fix the problem once and for all. Again I spent hours on the phone trying to fix the problem. After your tech support suggested I remove the back of the computer to try a few things, again I gave your company the benefit of the doubt by getting off the phone, going out in the freezing cold, drove three miles to a hardware store and purchase a set of brand new screwdrivers to insure the proper removal of the components as suggested by the technician. I return with a new set of screwdrivers, call the tech support again for instructions. Needles to say...........nothing worked.

* I was informed that the computer would have to be sent back to the factory for repairs and it would take 3 to 5 business days. Even after what I had been through for almost six weeks, I decided again to give your company the benefit of the doubt. After all, it’s only 3 to 5 days at the worst and the computer would finally get the hands on attention from a trained technician and the problem would finally go away. After all it’s a brand new computer.......how bad could it be.

* The computer was packed and shipped as instructed, and I was informed that I would have it back by Friday January 19, 07. Friday came and I didn’t get the computer or a phone call to indicate one way or the other. I called your help center to inquire, I gave the order number and the first person I spoke to had no idea what I was talking about........she looked up the order number and thought I was calling for tech support and asked me what was the problem with my battery. I had to inform her that in fact the computer was in your possession........for some strange reason this was news to her.

* After being put on hold for about 10 minutes she finally figured it out, came back on the phone and informed me in a very matter of fact attitude and with out even offering an apology, that my computer is still being repaired and is not ready yet. When I inquired as to why it was taking so long, she told me that apparently there’s a part missing and they had to send away for it and it would not get here until January 25th. When I protested and told her this was unacceptable, she told be there’s not much she could do or say. In fact, there was a very obvious feeling that I should just shut up, don’t ask any questions and it would be better if I just went away until they were ready to send the computer back to me. No apology was offered and believe it or not, she never even offered a date as to when I will have the computer back.

*Again I protested and demanded to speak to a supervisor. After being put on hold for another 10 minutes, I finally got a supervisor on the phone. I attempted to give a very brief version of my 6-week nightmare......similar to what you’re reading now. I told them what was happening to me was unfair and unacceptable. I would either like a refund of my purchase price or I would be willing to accept a replacement computer, instead of the "Refurbish Regurgitated Lemon" they were planning on sending back to me.

* What followed was a series of futile conversations with several supervisors, case managers and (the biggest oxy moron of all) the "executive customer relations people". They all had the same unrelenting refrain that could be best describe as a collective denial of my circumstances and my rights as a consumer. In other words, take it, shut up, suck it up and go away..........and by the way, don’t call us, we’ll call you. That was quite obvious because to this day, they never offered a date for when they plan to send the computer back and of course......they never offered an apology. In fact, I was actually told on two separate occasions that this could most likely go on for another 4 to six weeks because of internal policy. In other words, they don’t have to give me a replacement computer until the present lemon goes through 3 complete repairs which could take 4 to 6 weeks.

* Late that afternoon.....after all my conversations, I got a very insincere call from a customer service person informing me that the computer will not be delivered to me that day. I thought it was a joke, but it was obvious that a few calls were made internally after my long day of protest and someone thought it best to make sure I got the official call for the record.......even if it was after the fact.

* The whole experience felt like these case managers had a sense of entitlement that allowed them to take consumers money, pass off inferior and defective equipment and is surprise when the consumer protest. Well, there’s a term for that......it’s called arrogant and reckless and there are legal remedies for companies who treat consumers like that.

* It’s at this point I realize that HP was not the kind of company that really gave a dam about their customers, particularly customers who already spent their hard earn dollars to purchase products from them. After all, the money is already spent, it’s too late to return the product for a refund and so what if it’s defective and doesn’t work. Who is going to stand up to us? No underdog consumer could stand up to our legal department, besides.....HP gets to hide behind its internal policy, warranty statements and legal disclaimers.

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I recently discovered a long line of HP customers who has been mistreated and feel ripped off by HP. What was most frightening about this is that their stories are so strikingly similar to mine.

The stories go on and on. I suspect the majority of these customers have one thing in common with each other. They never stand up for their rights and either don’t have the time or resources to pursuit their legal options, or they just give up.

I’m here to tell you that I am NOT one of those consumers who are intimidated and discouraged by your corporate culture of denial of consumer rights. I not only have the will to pursuit this, but I also have the resources, a dam good lawyer and a "LONG" line of mistreated customers who’s been ripped off by HP, who would love the opportunity to march in to court and give evidence...........I intend to use all of the above.

I will not allow you to walk all over me after I’ve given you my hard-earned dollars in good faith. I will not allow you to add insult to injury by returning a defective, refurbished lemon of a computer to me, after six weeks of an incredible amount of stress, suffering and aggravation, not to mention the lost of time and money this has cost me. I don’t need to pay for this stress......I could get that for free. So NO!!! I will not take it, No!!! I will not shut up, No!!! I will not suck it up and No!!! I certainly will not go away. In fact I’m just getting started and I’m prepared to go all the way.

_____

Ask a question on any topic and get answers from real people. Go to Yahoo! Answers.

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The issue with the DV6000 laptops happens to be both your fan, video memory, and video card.

If you update your BIOS that will help with the overheating, and update your video card drivers directly from Nvidia for the GO6150 series.

If you do not update these files, you will need to have a BGA reflow service to fix your chipsets to restore your wireless and video. What will happen is you will get no video, all blue lights, and the system will cycle on and off every 1 to 2 minutes.

If you check http://www.doubleclickittofixit.com/about.html you get a more detailed listing of issues and fixes.

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The HP dv6436nr laptop is the worst, I ever bought. Second time I have this problem where it does not switch on when I press the power button. It just make a beep sound and there is no screen at all or any other sound. It happened earlier too when I had to send it back to HP service for repair (last year) and its motherboard was replaced but again there is same proble.

Apart from that, when it was in working condition , the wireless did not work in this there is no signal and every time i have to update wifi driver and when i shutdown it again goes off. It does not shows wireless driver device manager.

Its keys become deformed and deshaped within first year, the battery backup was reduced to 10 min by the time it was one year old.

I have my Dell laptop which I bought in 2004 and it is still working fine. This was my first HP product and it disappointed me and left an impression on mind that I will never recommend or buy HP products again. I ask HP to replace this.

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I just had the same problem with my wife's HP Pavillion dv6000 laptop.

It was working fine, then just stopped recognizing the wireless card. My daughter had been using it, so I was in doubt as to what had/hadn't been done to it software-wise (virus?). So I ran the complete recover to restore everything to the state when it was new.

Still can't recognize the wireless. The indicator light stays orange no matter which position the switch is in.

So I google "HP dv6000" looking for a manual, and the FIRST thing I find is a Recall notice http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01087277 Yeah, I know, they're covering their butts by calling it a

"Limited Warranty Service Enhancement" but they basically know that these machines were defective from the date of manufacture. They told me that my machine didn't qualify for the free service because it was 9 months past the warranty extension and tried to get me to shell out $250 (the "special" price) for a new mother board.

Maybe I'll try the external wireless card solution, but it sounds like the MB will probably go bad next. I've owned a bunch of HP computers (have four of them working in the house right now) but I'll probably be looking at Dell next time around.

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I talked with HP Support yesterday because my Wireless Connection went away and I had done some research and found that there was a known issue. Of course I did not know about it. I was told the HP had extended my warranty another year (3/2008 to 3/2009). I would have to return the laptop for repair which I was willing to do, but it would cost me $359.00 I believe it was for the repair. I stated I could buy a new laptop for a little more then that. Then I was told they could give me a discount and it would only cost $259.00 to repair.

I was upset to say the least. I have bought nothing but HP products for about 10 years. I can tell you this I will never buy another HP product ever again. I also made this statement to the support person whom you could hardly understand.

I then went online and bought an Acer Computer.

My laptop was a DV6000 and considering what I originally paid for it I would think if there was a known issue that the customers should be notified it some ways. I would have sent it back months again even though at that time there was not a problem.

I am in the computer business and have been for years. If I treated my customers like this I would not have customers and HP is going to be in the same boat. I currently have 2 HP desktops, and 3 HP Laser Jet Printers and I will be replacing these in the near future with other products. In the case of the printers Lexmark.

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HP is fail. Had same problem with the battery... they said laptop was still in warranty cause of so many problems and would fix for free. I get thier box and sent it in.. few days later they call saying they have replaced the motherboard and thermals or whatever, but i need to buy another battery for $300 dollars (about half the price of the laptop to begin with). I laugh and say nahhh just send me back the laptop with old battery. Anyway.. the laptop is fine ONLY when it is plugged in.. but i mean might as well have a desktop if thats the case right? Wont ever trust HP again thats for sure. (maybe not laptops in general if they all try to scam me into 300$ batteries... BIGTIME SCAM in my opinion)

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I too bought a dv6000 from Best Buy in Canada. The special edition dv6223se, which was broken before I even had a chance to use it. Best Buy would not exchange it but sent it to HP. So far the same problem has recured 3 times over the past 2 years and HP is now refusing to fix it. Even though HP never fixed the issues it had at boot. I also have another dv6000 and it has identical issues. I would be interested in being part of your complaint.

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I had almost the exact same problem as you. My wireless internet stopped working, but my cousin was sitting right next to me and her internet worked just fine. I called HP, gave "India", as I call them, my model of my computer and was walked through how to fix it. It finally started working after I sat through a very long hour of an Indian man asking me questions like, "Have you ever been to India?" "What is your job?" "Oh, so you're looking for a job?". I had called before, and a man told me that I was going to have to pay for a repair, so I hung up on him. I could easily fix this myself, I just needed to learn how. The next morning, I got on my laptop to find the internet flashing orange again. I called HP and got a very nice Indian woman. I was on the phone with her for a full hour, when she told me I would have to pay and send it in for a repair. I was so infuriated I hung up on her too. She continued to call me back, and still continues to keep calling me back days later. I think this is an issue with HP and that it disrespects my privacy. My dad looked up what was wrong with my computer only to find out there was a recall. All of the HP Service Reps I had been talking to failed to mention that to me, even though I had talked to at least 5. They were all trying to rip me off. What also makes me mad is that my dad had a friend with the same laptop as me. He had the same problem and he had to send his in, because it completely shut down. I got a new USB connector for my laptop, but if my whole computer crashes, I will not be a happy camper, and HP will be hearing from me more than they have been already. :)

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I too am going through the same thing right now with them and would definately be interested in taking some type of action against them. I have a tv with an exploding bulb and a defective brain. HP discontinued the model due to a multitude of defects with it. This is the 6th replacement that I have received from HP and it blew again last week. This has been a major inconvenience since the tv is so large and involved delivery by a freight line, moving furniture to bring the replacements into the house and going without the tv for weeks at a time each time they broke. I'm now told that they can't do anything else for me. I'm at the Executive Case Manager level now and when I asked for a supervisor, I was told that I am not allowed to talk to anyone above the level of the case managers. I asked her to speak with her supervisor. She told me again that I wasn't "allowed" to speak with her supervisor. I told her that I wasn't hearing that and that I would eventually get through to someone else.

I bought the tv because of HP's reputuation. We had looked at many other brands and decided to go with the HP. After dealing with their horrible customer service, I will never buy anything made by them again. I will say though, that I am not done with them and will get some type of satisfaction out of this.

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I purchased a HP6000DV laptop in July 2007. From the very beginning the laptop would freeze up and when I phoned for HP tech assistance they told me to hold the power button down to restart. Whenever the compute froze, I would do this. I just accepted it as a slight flaw. November 2008 the computer completely crashed. I brought it to Best Buy and they quoted $850 for a new motherboard. I phoned HP and they fixed it for free. I had to mail it back to them. They paid postage both ways, and only had my computer for less than a week. I have it back for only a week or so. It still freezes from time to time, but I guess it's better than having no computer or paying $850 to have it fixed. HP tech told me over the phone that this computer model has a lot of problems. He did not specify what the problems were. (I did lose all of my files). I guess HP will fix the computers on a case to case basis.

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I buy tons of PC's and PC equipment in my industry. I made the mistake of spending 1700 bucks for a dv6000 from HP shopping online.

This is without a doubt the biggest POS I've ever had the displeasure of owning. HP couldn't even get the first order correct. The 2nd laptop they shipped ran so hot it practically melted after 5 hours out of the box. The 3rd laptop they sent is still full of problems. Overheating, faulty wi-fi chips. (HP admitted the Broadcom chips were faulty but replaced them with the same thing and the new ones aren't worth a dam....still having problems with wi-fi. The pretty plastic casing warps because of over heating and a rude Canadian case manager (Adam) told us up front that it's your problem and they won't do anything even if you send it in under warranty. HP shipped three different dv6000 laptops and none of them worked worth a flip. Plagued with problems right and left. HP support puts you through a dog and pony show making you do stuff that everyone knows will not work and even after jumping through all the support hoops you still get screwed with a POS product. 3 times they shipped different notebooks and 3 time they struck out.

HP case managers are arrogant Canadians that know little but act like they own the world. These Canadians are without a doubt the sphincter muscles of society. They make the French look polite. They don't call back and even hung up once after we were transferred to the 'So-called Case-Manager Tech Support. They said we needed a name for a case manager, when we told them that we were transferred to them, they said they didn't care and to call and get a name first, then hung up the phone.

DO NOT WASTE YOUR TIME OR MONEY WITH HP....AT ALL.

Whatever they once were; they are no longer a company to be trusted.

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I also have a HP DV 6000 I bought it sept 4 2007 and have had several problems. My computer also crashes and i have has to reload the operating system several times. It works for a couple weeks and maybe a monthand i have to redo it. Well yesterday sept 7 2008 my computer keyboard randomly quits working. well i should say the left side. basically the 1,q,a,z, and all the buttons to the left. i know it would seem that i must be lying since i am typing now, but any time i have to hit one of those buttons i have to hit it several times. plus instead of actually typing what i want it to, it turns off the mouse, or mutes the computer or bookmarks a page. just typing this paragraph has taken forever and bookmarked this page several times. and hp/best buy cannot do anything for me because this happened 4 days after my warranty expired...also my brother who fixes computers for living cannot figure out whats wrong as even a new keyboard didnt fix this problem. so my advice is DO not buy an HP. The company does not help you and their products are crap.

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Hi all.

The HP dv6000 not booting issue seems to be quite common with this laptop.

D&D Tech Repairs have been able to sucssesfully repair this problem.

If you would like us to repair your laptop, simply hop over to www.ddtechrepairs.co.uk and fill out the online form print it and send it with your laptop to us. the details can be found on our site. You dont need to send the hard drive or charger. And for £80 we'll have your laptop returned and running. ( Please get in touch if you live outside the UK ).

We can repair all types of laptops and electronic items at reasonable prices.

Regard

Stacy

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The only thing worse than HP products is HP repair. My Compaq F750US heat sink cooling fan failed after ONE WEEK of use. The laptop started making a loud sound and running very hot. HP repair 1st denied there was a problem ("it's probably normal"), then tried to blame it on Vista and hardware drivers, and made me go through more than 3 HOURS of troubleshooting (including restoring original drive image) before sending in for repair. They replaced the heat sink fan but returned the notebook with numerous scratches, 2 abrasions, and a solvent stain on the cover, as well as solvent fingerprint marks all over the screen. When I put it in the FEDEX box it didn't have a mark on it. I checked with a local tech who said it was a no-brainer that HP should have instructed me to shut the unit down immediately to prevent heat-related damage, and that excess heat probably at a minimum reduced component life. While denying they damaged it, HP has offered to repair yet again. So I HAD a nearly-new laptop, and would end up with an overheated, twice-repaired, reliabilty-challenged laptop due to physical damage and HP's negligence. I asked for A NEW LAPTOP since this unit ONLY had several hours of use. Case managers are apparently told to repeat over & over again, "replacement is not an option." And they only have group e-mail, which can take 5-7 days or "might never get to us" - obviously they don't want e-mail evidence of their abuse of consumers. I talked to Executive Customer Relations-useless. And after dealing with a "senior" case manager for a month - who accused me of damaging my own laptop - i was told last week he is no longer a case manager. So i am supposed to start over from scratch with a new one. I am now in the process of suing HP in small claims court under the Massachusetts consumer protection act. The law allows for triple damages for unfair/deceptive business practice - in this case, acting in bad faith by failing to provide acceptable warranty service and lying about damage caused by its negligence. It goes without saying that I will never again buy any HP product.

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I have a dead motherboard on my dv6000. Because I can not afford buying another one, I somehow must find a place where I could buy a motherboard. So, if anyone can help me, this is my email: imagande AT yahoo.com

Thank you!

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I recieved an HP DV6000 from my parents as a gift back in 2007. Now it's 2008, my warrenty is expired. I have motherboard problems, I did some research on it and found out that everyone who has an HP laptop is having some sort of motherboard problems. But long be-hold, HP doesn't really 'care'. I found out 1 out of 7 DV6000 has a flaw, but HP says that's not enough for a recall. I don't know, when I was in college everyone had a DV6000. I mean I just saw one for sale in Wal-mart ad, but with the extended 2 year warrenty. They know this is going to get bigger and to subside it with a longer warrenty plan is bull crap. Just do a recall. Do the right thing, cause there's many people that are angry and swear to never buy an HP product again. And I'm one of them...

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same issue!

Sydnie: Hello Filipe.

Sydnie: Welcome to HP Total Care for Pavilion Notebooks. My name is Sydnie. How may I help you today?

filipe mendes: Hello

filipe mendes: I have been using HP laptops since 2002, and never had ANY problem..

filipe mendes: last month i bought a DV6885SE 1 day after losing my old HP, which i acidentaly dropped when i was traveling

Sydnie: Ohm, I see.

filipe mendes: this DV6885SE which im using right now is freezing. It frozen 5 times when i was in some game (warcraft) game

filipe mendes: then the last time, 5 minutes ago, it frozen in the same game, but this time it gave me a BSOD (blue screen of death)

filipe mendes: saying it couldnt do something with display driver.. i couldnt read it all cause it automaticaly restarted

Sydnie: Okay.

filipe mendes: i then let it restart and went to google and found lots of extremely bad reviews on this dv6000 serie

filipe mendes: so im wondering if this is a known bug, if is there anything i can do about this, etc

filipe mendes: it seems to be a display/driver/video card issue apparently

Sydnie: Filipe, I can understand your concern.

Sydnie: But let me see what best I can do for you in this regard.

filipe mendes: ok..

Sydnie: Filipe, I understand that you are having issue with your notebook, as it freezes frequently while playing the game called "warcraft".

Sydnie: Am I correct?

filipe mendes: yes, the times it frozen happened when i was inside the game

Sydnie: Filipe, does this happen only while playing the game ?

filipe mendes: til now, yup.. it has been only ~ 3 weeks that i got this laptop.. so.. its early to say thats something just with the game

Sydnie: Filipe, it looks like the game which you are trying to play on your notebook is not compatible with the notebook.

filipe mendes: would you have any reference that confirms what you are saying?

filipe mendes: It is extremely easy to just blame the game.. ive used the same game in other 3 HP laptops in the past 6 years and never had any issue, any

Sydnie: I can understand your concern, Filipe.

filipe mendes: it seems that all i read on http://www.complaints.com/2007/january/22/HP_dv_6000_is_defective_9975.htm (javascript:void(0);) is true

Sydnie: However, we can try some of the troubleshooting steps like re-installing the video drivers and updating the DirectX versio on the notebook.

filipe mendes: i guess ill have to go together with these guys on court.. so disappointing.. never in my life i saw a HP laptop freezing, now im facing it

Sydnie: which might help us in fixing this issue.

filipe mendes: its ok.. its useless to play with things like blind.. thanks for your attention anyways..

filipe mendes: have a good night

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I purchased a dv6000 laptop last year as well and am having the same wireless issues. My laptop is with hp for a second time since they couldn't fix it the first time. On top of that, they keep telling me that it is not under warranty and they are acting like they are doing me a favour by talking to me on the phone or fixing the defective laptop that they sold to me. A guy from HP actually called me and said "I am calling you as a favour..." I was just flabbergasted. You're calling me as a favour... I don't think that by fixing a defective product that you knowingly sold to me, you are,in any way, doing me a favour. ASSHOLE.

Then when you call them they act like they've never heard of this problem happening before. I insisted that I am covered under the 2 year extended warranty that hp has offered and the retard acted like he had no idea what I was talking about and said no. I also should still have extended warranty through visa..so I'm not sure what exactly I will need to do if they do not fix it.

Furthermore, they have telemarketers calling me and asking me if I want to buy an extended warranty from hp for $279. HAHAAHAA I tried my hardest not f***ing laugh in his face. We need to hold hp accountable for this. I'm a student as well so I do not have the time or resources to start a lawsuit but if there is anyone pursuing a class action against hp for selling known defective products, I'm in.

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I am also a disgruntled customer and was treated poorly by HP. I purchased a lap top dv6000 and after 7 months the hard disk died. I called HP help line only to be on the phone for 2 1/2 hours, possibly longer because I lost track of consciousness. I voiced my problem with computer, was put on hold with a service ticket number, and routed and rerouted! Then I was told that I was one of the unlucky whose hard drive decided to die before 3 years, luck of the draw as it was explained. I know this is a common issue as I have seen many other complaints when I went online and put the error code my comp was displaying when it failed to come out of disk repair mode. After 2 1/2 hours (or more) of listening to people I can't understand who insisted speaking Spanish to me after telling them for 5 minutes I don't, the solution is this; I've lost all my pics, music, and personal documents that I have no way of replacing and they will send me a refurbished hard disk (probably from some other "unlucky" person like me) to install myself. I will never, never recommend any HP products ever to anyone, not even someone I don't like. I am extremely upset, disappointed and down right disgusted. I know this complaint may mean nothing to HP but this one unlucky disgruntled customer might equal more.

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I too have a DV6000 and am not too happy. I have contacted HP tech support many times. On some of the occasions I have realized that what they asked me to do was entirely wrong, like installing drivers for the nvidia card which I DO NOT HAVE. Unfortunately for me it was too late when I had realized their mistake. My next notebook is definitely going to be a Dell.

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I have also had trouble with my HP notebook. I bought a pavillion dv2225nr back in May of 07 and sometime in November the thing wouldn't boot. I sent it in and they said it would take 7 days but after 7 days the part wasnt in and they said it would take 2 months. It seems the motherboard crashed and they had to replace it. Well, I got it back and it worked fine...until Jan. 08. Same thing, same wait for parts, same everything. They assigned a case manager to me after I wrote the CEO Mark Hurd an email telling him my biggest regret last year was buying HP. Well the case manager assured me it would get fixed and told me they can't replace it till it gets sent in several times because it takes several repairs to find the exact problem. I bent over and took it like a man. Well, i finally got my computer back, AGAIN, and again it worked fine, initially. I went to see a movie that same day and when I returned the computer had the same problem, again. I called the case manager and laughed at him, basically told him how crappy his company was. He told me to send it in again. I wrote another letter to Mark Hurd, CEO. This time, though, my computer made it back in about 9 days. It turned on, but upon inspection there were screws missing, the touchpad hadn't been connected (didnt work) and the wireless card was installed incorrectly. Since it was at night and the case manager wasn't in, I called the customer support line to request a box to send it in as soon as possible. Well, anyone whos talked to HP's customer/tech support knows how incompetent they are and after an hour and a half on the phone trying desperately to explain to them that they didnt put my computer together correctly, they basically called me a liar and I gave up. I called my case manager the next day and he decided to send me a new computer. They upgraded everything from my old computer. 2.0 ghz centrino from an 1.6ghz Turion. Nvidia geforce 8400m gs from a 6150go, 2mb ram from 1mb and so on. Three weeks later Im still waiting on the replacement. I called the other day and found at my case manager doesn't work there anymore. I cant help but wonder if he got canned because he actually helped me and cost them money. Hell, it couldnt be cheap for them to constantly ship my computer around overnight and put motherboards into it. Anyways, my concern now is that im replacing a piece with a piece. After all, no matter what you put on cube steak, you cant make it a filet, right.

Good luck...if my story can help you get these F@#$s let me know.

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I bought an HP dv6748us just one week ago. It came with Vista installed. I decided I did not like Vista, so I downgraded to XP. HP does not provide drivers for XP to force you to use Vista, so my computer was not working well. I decided to reinstall Vista and return the computer to factory settings. Since the computer did not come with recovery disks, I had to buy a set ($15.00). After using the recovery disks obtained from HP, I started getting an error message "recovery attempt failed". I went online to chat with an HP technician and they pretty much told me to try again. I have tried twice and still get the same error message. They told me if I keep having the same problem, they will send me another set of disks. But a week has already gone by since I bought it, and after reading your post, I wonder if the replacement disks will also be defective and then if the 14 days for returning it to the store expire I will be stuck with this computer. So, after reading your post, you have convinced me to return this laptop to the store, get my money back, and buy another brand. Customer support at HP is really poor, to say the least, and I just don't want to deal with this, let alone waste $900.00 of my hard-earned money to some company that doesn't give a damn about the customer.

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PLease use my contact info as well, I bought two of these 6000 pieces of crap and am DONE, one of them has been shipped back twice in the last month and scratched all to hell and then not fixed. However they did do me the favor of wiping out my entire hard drive and doing a reimage. That was thoughtful. Please let me know how I can hlep you both, or perhaps we should just do a class action. They know these are defective and I think it is time to make them pay for being such jerks.

troywells AT cox.net

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All i have to say, is good for you and please do stick up for us that can't or don't have the resources to. I am a college student and had some problems with my computer with it freezing and all, but do not have the resources to do anything about it but suck it up and take the beating. Thank you for standing up for people like me that can't. I know i will never get HP again.

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Don't worry pal...you are not the only person that got screwed by HP. This evening, these clowns pissed me off for the last time. I got basically the same treatment. As of this evening, I will start compiling contact information from dv6000 users (and now other models as well that are absolute garbage in which HP burned unsuspecting folks with) and I'm certain I will have no problems in finding them.

If you are a HP exec... congratulations on taking what was once a great company and running its products, its customer service and years of its hard earned reputation into the dirt. Contemplate this when you receive your notice to appear in court. It is quite evident you have been begging for a class action suit for a while now. Not a problem; I see your sorry, pathetic, unscrupulous organization in court.