Charter cable t.v.,telephone and high speed internet

Charter communications in Reno Nev. We signed up for apackage deal from Charter which included cable t.v. local and long distant telephone service and high speed internet for the low price of $99.97 per month. This package deal is called the Big+3Meg+phone. A person from Charter came to our door and sold us on this package. Before the phone was even turned on we recieved a bill from Charter for a whopping 198.76. A few weeks later we recieved another bill for $313.28. We tryed in vein to get this straighten out with Charter. I called them many many times trying to get this straighened out. We never talked to one person at Charter that seemed to know what they were talking about. I at last got to talk to a Supervisor named Jim who turned out to be of no more help then anyone else there .He put me on hold to check our account he said but he instead dumped me back to a customer service representive who had no clue. So after 3 months of frustration with Charter we decided to go back to At&T where we got Local and long distant phone service,high speed internet and the dish network <which we love much better then Charter Cable> all for under $100.00 a month and we understand our bill .Just think people should know Charter Communications is a big rip off. We have never got our bill straight with them . I have contacted the FCC and have filled out paperwork with them against Charter. These new commercials Charter is running,saying the dish is no good is wrong.We love ours and we got it thru AT&T all on one bill GO AT&T hope you run Charter out of business.The billing system at Charter sucks dont think anyone at Charter has a clue what they are doing.Hope this will prevent some other poor sucker from being ripped by CHARTER COMMUNICATIONS. THE WILSON FAMILY in RENO< NEV.

Comment On This

yeah Janesville, Wi same crap! they are retarded. I had a simple question they apparently couldn't grasp the subject. here is my email to the company:

WOW, your tech support is retarded!!!! I had a simple (EASY) question. Your internet chat agent (who i can't see being called agent, mabye Sped) handle name: Diliesa was beyond useless! All i wanted to know is if i could get my own domain name, instead of a sub domain. I am going to paste our conversation (me trying to have a convo, while she's in lala land):

A representative will be with you shortly.

You have been connected to Diliesa .

Diliesa : Hi! This is Diliesa. Thank you for contacting Charter High Speed Internet Support. How may I assist you today?

Diliesa : Please let me know if you are still connected to this chat session at this time.

Robert McClure: I have a charter account for my tv and internet and i wanted to set up a website, i read through the stuff on the internet and its example web address was "webpages.charter.net/ whatever" can i have my own domain with my account i don't want all that other stuff i want to set up my own web site somethinglike www.robertmcclure.com or somthin like that can i do that?

Diliesa : I apologize for the inconvenience this has caused you. I can certainly assist you in retrieving your My Account logins for you to make your own webspace on Charter website. I will also take a look at your services, and inform you of the Charter Bundles available in your area.

Diliesa : For me to assist you better, may I have your full name, phone number, complete address, and your PIN code please?

Diliesa : Please let me know if you are still connected to this chat session at this time.

Robert McClure: i don't have a pin code i havn't even started setting it up, all i am trying to do is find out if i have to have that stupid web address or if i can have my own such as "www.whateverIwant.com" or does it all have to have the charter stuff before it

Diliesa : Robert, you can have the webspace on Charter Website when you are going to create it. However, you can only do this when you log in to your My Account at www.charter.com. This account is not the same to the Email Account.

Diliesa : If you do not have the Charter Account's information, please chat back.

Diliesa : Thank you for choosing Charter Communications. Answers to frequently asked questions and self-help options can be found by looking in the "Customer Help" menu at www.charter.com. If you have further questions, please chat with us again. Our chat support is available from 7:00 AM through 1:30 AM central time, 365 days a year. This is Diliesa again. Have a great day!

If you require further assistance, go to www.charter.com/contact

Your session has ended. You may now close this window.

OK, now you tell me how is that possibly being helpful? Either she is way to stupid to have a simple convo, or she is illiterate. Then on top of it all she finishes and just gets off! I seriously feel insulted! How can you expect people to buy your services with support like that. I work as a Computer Data Security Manager. We build and sell computers. When people ask me and my employees who they should go to for internet i will honestly from now on tell them to go to AT&T because you guys obviously don't care about your customers and i guarentee i will be cancelling my service very shortly to switch to AT&T and Dish. I can not believe how bad all of your service is. If you don't believe me on what i pasted for the convo i even took screne shots to prove it. here are the web addresses for them:

http://i23.photobucket.com/albums/b371/robertm852/idiotoncharter1.jpg

http://i23.photobucket.com/albums/b371/robertm852/idiotoncharter2.jpg

http://i23.photobucket.com/albums/b371/robertm852/idiotoncharter3.jpg

http://i23.photobucket.com/albums/b371/robertm852/idiotoncharter4.jpg

I've seen better reps at the dollar store! Thanks for nothing.

I will be goin AT&T ASAP. SCREW CHARTER!