cox communications disconnect

business location: 1550 w deer valley road, phoenix, az 85027

complaint: service disconnect due to unknown services/unpaid balance.

received cox disconnection notice dated 12/24/06 in snail mail.

called cox on 12/30 and advised cox representative "matt", that 2 of 3 (49.61, 180.78 & 109.37) bills he mentioned, were never received, and I don't pay bills blindly. He agreed, if I would pay the 109.37 bill in my possession, cox would not disconnect services and would forward duplicate copies of other 2 bills, for review and payment.

Since paying the known bill; I have not received the duplicates. However, have received threatening phone calls from cox.

Today (1/16), tried one more time to resolve this situation and called cox, instead of help, received more verbal abuse and threats from cox reps, spencer, christine and travis, discounting cox original agreement of 12/30.

Joe ptacek