rogers wireless complaint

Thank you for airing this complaint.

Rogers Wireless keeps billing me for a phone that was returned and

verified received from Rogers.

In short, I qualified for a free upgrade phone from Rogers, the wrong

model was sent. They sent me the correct one, but the courier

neglected to retrieve the other phone (I was not present at the time).

Rogers reminded me and the incorrect phone was returned and verified

received by them. However it was received after their 30-day return

policy. I did not know of this policy and so I keep getting billed

for over $400 since October 2006.

Despite assurances from the customer service department that this

matter would be resolved, they are still threatening to cut off my

service.

As all phone attempts to solve this have failed I will try writing.

D. Yunker

British Columbia