newspaperarchive.com/ reference

I had to use my credit card to subscribe to this service to see if it were

anything I could use. I was very disappointed with the service and

requested they not bill my credit card before the seven day grace period and

they still charged me. There may very well be people who could utilize

their service but it was far from what I required.

I only found out after I had been charged that they allow you to sign up

over the Internet yet to cancel they have some hoops for you to jump

through.

I do a considerable amount of business on the Internet and this is the first

time I have had a situation like this arise. It will because of merchants

of this sort that the great freedoms and services we enjoy now will become

strictly regulated and become very costly to do business thru this great

resource.

Most retailers I do business with do have fine print to protect themselves

from abuse, damaged merchandise, excessive miles or hours on a rental unit,

out of warranty, etc, etc. but if a customer is truly dissatisfied with the

product or service they gladly return the customers money. These are the

companies that one would wish to do business with because of their integrity

and commitment to customer service. They understand that the customer is

not always right but he is never wrong about his or her needs and would

rather keep good relationships with their customers so they will keep coming

back.

I feel my integrity is worth a lot more then the $95.40 this lesson taught

me. I guess newspaperarchive.com's integrity is only worth $95.40.

To all those who read this REMEMBER:

1. KNOW WHO YOU ARE ABOUT TO DO BUISNESS WITH

2. CHECK THEM OUT IF YOU DO NOT KNOW THEM

3. READ THE FINE PRINT, IF YOU CAN FIND IT

4. REPORT ANY SUSPICIOUS SITES TO THE APPROPRIATE AUTHORITIES

5. THE MORE THAT CITIZENS POLICE THE NET, THE LESS OUR GOVERNMENT WILL HAVE

TO POLICE THE NET.

Bob Foster

Mr. Foster,

With all due respect your account is not eligible for a refund. I have

pointed out to you clearly the actions that should have been taken and they

weren't. I apologize that you feel I am in the wrong, however; account

maintenance is the subscriber's responsibility, not mine.

Your account will not be refunded because the proper cancellation steps were

not followed.

Jason Krueger

From: Bob Foster [mailto:Email User]

Sent: Friday, January 12, 2007 5:39 PM

To: Jason Krueger

Subject: RE: Refund Request from NewspaperARCHIVE.com

Mr. Krueger,

I do not wish to use your service as I previously stated and only wish the

refund I requested. Your service and search system does not meet my

expectations. I mentioned this before and if I have not received a refund

shortly I will pursue this issue and forward my displeasure with you company

to the appropriate WEB Sites legal channels and state officials.

Bob Foster

-----Original Message-----

From: Jason Krueger [mailto:Email User]

Sent: Friday, January 12, 2007 4:03 PM

To: Email User

Subject: FW: Refund Request from NewspaperARCHIVE.com

Mr. Foster,

I have reviewed your account and request for refund and unfortunately you

are not eligible for a refund. Per our records you attempted to cancel your

account via email on 12/27/2006 at which time you were sent an email stating

the proper cancellation method(s). (attached) You again emailed us to

request cancellation on 1/6/2007 and you were sent another email stating the

proper cancellation method(s). (attached) Per the terms and conditions to

which you agreed to during the sign up process you would have needed to

contact us via mail, phone or fax prior to the expiration of your free

trial. This did not happen so your account is not eligible for a refund.

You will have access to our site for a full year.

I apologize for any inconvenience(s) this may cause you, however; it's the

subscriber's responsibility to maintain their account.

Respectfully,

Jason Krueger

Comment On This

I am very grateful to Mr. Krueger for the refund.

Comment On This

Report Abuse Okay, we'll look into Complaint #4518! Thanks for helping us make complaints.com a better site! Wrong Button..wanted to reply.

My recommendation is my personal opinion...don't do business with newspaperarchive.com.

I hadn't used their service in some time...didn't have the "largest" database I needed for simple obit lookups.

Between the time of that last look up...2007...my computer crashed and I had to completely reinstall...operating system and programs.

Lost all logins and such. However, I completely forgot about ole' newspaperarchive.com.

Until 1/3/08 when reconciling online banking and there was a charge from them on 1/2/08.

Now let me put it this way...forgot about them period. Hadn't utilized the site in a long time period. Didn't have the login or password to cancel period. They are a 3 ring circus according to others who have complained elsewhere regarding the cancellation aspects of account.

Now account canceled. Sent the email they requested...for refund. At least most web access for genealogy asks if you want to renew. Best thing is don't go there....and change that card so they can't charge again.

Nan