Complaints.com

From: Message Author
Date: Monday, 15-Jan-07 14:39:54 CST

Business Info

Cruise.com

Beware of Cruise.com when selecting an online company to book a cruise. My experience has been an ongoing nightmare. Seventeen family and friends booked a group cruise 8 months ago. Our problems began with receiving inconsistent information regarding the booking procedure, the total cost of cruise, etc. This was the situation that prompted being assigned our second Cruise Rep which is a supervisor and she was just too busy so she reassigned a third representative. Well, I happen to call the Cruise Rep a few weeks ago to find out that she quit and we are basically on our own. The sailing date is approximately 3