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From: Message Author
Date: Monday, 15-Jan-07 01:57:40 CST

Business Info

COMPLAINT ACTIVITY REPORT Case # 1307417 Better Business Bureau Serving Eastern Missouri and Southern Illinois

 

Consumer Info: Collins, B. Business Info: Fusz Lou Kia

10749 Manchester Road

Saint Louis, MO 63122

- 314 552-2219 314 909-0099

 

 

Location Involved: (Same as above)

 

Consumer's Original Complaint :

On or about 8/16/06, I purchased a new 2006 Kia Sorento from this company's Kirkwood location at 10749 Manchester Rd. for $23,000. At the time of my purchase, the company advertised, "a $1000.00 gas card on the purchase of a 2006 Kia Sorento, see photo of advertisement at www.boycec.com/loufusz.html." At the time of my purchase, I was informed by the sales representative, Tim Huffman, that I did not qualify for the promotion. Later, I asked Brian Ramsey, General Manager, to provide me with the qualification for the gas card, but my attempt was unsuccessful. I sent email messages and a Certified USPS letter attached. I have yet to receive this requested information. After some investigation, Kia Motors of America informs me that this is not a promotion of theirs and is solely that of Lou Fusz Kia. I have forward approximately 12 email messages to Email User, and Email User In addition to forwarding, a Certified Mail USPS 7003-1680 0002 1430 5260, I am requesting the BBB's assistance on this matter as I would like the firm to substantiate why my purchase does not qualify for the $1,000.00 gas card.

 

Product or service: Kia - Sorento

Model Number: 697

Purchase Date: 08/16/2006

Sales Person Title: Mr.

Sales Person First Name: Tim

Sales Person Last Name: Huffman

CSR Title: General Manager

CSR First Name: Brian

CSR Last Name: Ramsey

Payment Made: NO

Purchase Price: 23000.0000

Payment Method: credit

 

 

Consumer's Desired Resolution:

I would like for the company to honor the advertisement of the $1,000 gas card.

 

BBB Processing

 

10/05/2006 web BBB Complaint Received by BBB

10/12/2006 SAN BBB Complaint Reviewed by BBB Operator

10/12/2006 Otto EMAIL C1 - Send Acknowledgement to Consumer - Non-Mbr

10/12/2006 Otto MAIL B1 - Inform Business of Complaint - Non-Mbr

10/20/2006 WEB BBB RECEIVE BUSINESS RESPONSE : Contact Name and Title: Tom Dempsey

Contact Phone: 3149090099

Contact Email: Email User

Our offer was not available to Mr. Collins. He recieved a discount and agreed that the sale was final and nothing was promised or owed.(We have a signed aggrement stating nothing promised, nothing owed.)

After the sale he called in reguesting a gas card and we explained his agreed sale did not include a gas card.

He had excepted a 100 dollar gas card (goodwill for his misunderstanding).

10/25/2006 KAM EMAIL C3A-Forward Business response to Consumer

10/25/2006 Otto BBB No Consumer Response- Assumed Resolved with Letter

10/25/2006 Otto MAIL B-AS Inform Business - Closed ASSUMED RESOLVED

10/25/2006 Otto BBB Case closed - Assumed RESOLVED

10/27/2006 BBB MORE INFO RECEIVED FROM THE CONSUMER : In Mr. Tom Dempsey reply to my primary question, I remain confused as to why I was not offered or given the $1000.00 gas card that Lou Fusz publicly advertised on their store fore. "Our offer was not available to Mr. Collins" This statement does not answer or provide me with an answer as to why I did not get the advertised $1000.00 gas card. In addition, I most certainly did not receive any discount on the purchase of my new Kia vehicle from Lou Fusz. However, I totally agreed on the contractual arraignments of the purchase of my Kia. Please do not allow Lou Fusz to shirk my question. So that there is no confusion on this matter, No I do not accept Mr. Dempsey reply to my question. And therefore, I remain vigilant on my question and that is why I did not receive the $1000.00 gas card from Lou Fusz on the purchase of my new Kia, Sorento.

10/27/2006 BBB MORE INFO RECEIVED FROM THE CONSUMER : In Mr. Tom Dempsey reply to my primary question, I remain confused as to why I was not offered or given the $1000.00 gas card that Lou Fusz publicly advertised on their store fore. "Our offer was not available to Mr. Collins" This statement does not answer or provide me with an answer as to why I did not get the advertised $1000.00 gas card. In addition, I most certainly did not receive any discount on the purchase of my new Kia vehicle from Lou Fusz. However, I totally agreed on contractual Arraignments of the purchase of my Kia. Please do not allow Lou Fusz to shirk my question. So that there is no confusion on this matter, No I do not accept Mr. Dempsey reply to my question. And therefore, I remain vigilant on my question and that is why I did not receive the $1000.00 gas card from Lou Fusz on the purchase of my new Kia, Sorento.

11/01/2006 KAM BBB ReOpen the Complaint

11/01/2006 KAM BBB RECEIVED CONSUMER REBUTTAL : "Our offer was not available to Mr. Collins "Why was this offer not available?

11/01/2006 KAM MAIL B5 -Forward Consumer Rebuttal to Business

11/13/2006 OttO BBB Priority Mediation

12/08/2006 BLB BBB Being Worked on by a Mediator

12/12/2006 MAG BBB RECEIVE BUSINESS RESPONSE : The customer filed in small claims court. -Mr. Raney

12/12/2006 MAG BBB RECEIVED CONSUMER REBUTTAL : Our court date is January 3, I do believe. I will call and update the BBB.

12/12/2006 MAG BBB Bureau judged complaint resolved (AJR)

12/12/2006 Otto BBB Inform Consumer - Case Closed AJR

12/12/2006 Otto MAIL Inform Business - Case Closed AJR

12/12/2006 Otto BBB Case Closed AJR