Geek Squad/ Best Buy 30 Day Rip-off

Geek Squad/ Best Buy

Guaranteed for 30 Days???

I scheduled a Geek Suad appointment just after Christmas to set up my wireless internet connection on my Macintosh. I waited 2 weeks for appointment.

When the day finally camemy Geek Special Agent was an hour late. We were already off to a bad start as I left work an hour early to accomodate the appt.

The Special Agens spent a total of 15 minutes making the connection as I had alrady set up the Airport with Apple over the phone. I was charged $169. plus tax and he was on his way. The connection worked for about an hour until the computer went to sleep and I found out he hadn't locked the settings and hadn't changed the sleep mode. Since i was was not privy to his geek magic, I did not know the IP addy he used to set up the wirelss on my Airport Extreme. I immediately called Geek Squad back and I was told I would recieve a call to reset

things. When this did not happen i called the next morning and made 2 subsequest calls until I was given appt that day at 2:40 PM. Well, the Geek never showed up. when I called back at 5PM to find out what happened, I was told the appt wasn't on record and that they would text the Geek to call me immediately. Ten days and many phone call later, I am still waiting. The Geek Squad people tell me they are only a franchise and can't help me. Best Buy, who holds the franchise, ignores my calls. I have put the payment in dispute with my credit card company and I am hiring a reputiable tech company to correct the problem. The Geek Squad guarantess their work for 30 days. I am betting they are waiting for the guarante to

Diana Fanelli

Sr. Mgr. Design and Development

SRM Entertainment

(215) 572-6200

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