Intuit/Turbo Tax

Posted on Thursday, January 11th, 2007 at 11:21am CST by 524b426c

Company: Intuit/Turbo Tax

Category: Other

By phone and email, I have ordered and paid for a copy of Turbo Tax to give as a gift to my daughter (the charges have appeared on my credit card statement). I was trying to do the right thing by paying for an additional copy rather than allowing her to use my own copy. However, I have never received the second copy and I have spoken to the customer service department at least 4 times about this. The problem is that they always make an error in the Ship To section and either entering the wrong address, or the wrong name. I have twice called and asked to speak to a supervisor, but both times the phone rep refused to forward my call, saying they could help me, or their computer system was down.

I just wanted to avoid contributing to software piracy, but Intuit has made it impossible to do the right thing.

If you can reach them with this feedback, it would be appreciated.

Sincerely,

Kathryn Robbins


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