Complaint against Thrifty Car Rental

This is a complaint dishonest selling practices

exercised by Thrifty Car rental.

Thrifty office at:

23390 Autopilot Drive

Dulles, VA 20166

Manager: Gail Igbal

Tel: 703-661-6907

On 2006/12/29, I rented a car and told the agent that

I decline all insurance.

He asked me to initial in 4 places and sign the form

in one place.

I did without looking at the contract. I have done

this before so many times.

I paid for the car rental through a gold credit card

(Mastercard) which provides car rental insurance

coverage. I also have car rental insurance coverage in

my own personal car insurance.

When I returned the car 2 days later, I discovered

that I paid more for insurance than the car rental

itself.

I complained to the agent to no avail. I asked to

speak to the manager in charge (Gail Igbal) but it led

to nowhere I obtained her business card and told her

that I will be filing a complaint.

She said she was not scared.

I am not sure if the rental agents are paid

commissions or receive extra bonuses when they sign

customers on extra services. I find that such sales

incentives to lead quickly to dishonest sales

practices.

Upset consumer

Ilan Dallal

Canada

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