Complaint regarding, Recharge for Prepaid Connection

Dear Customer Care,

I am an Erate Customer, Please answer my query as soon

as possible otherwise I will have to take some serious

action against the same, as I am writing in this Email

ID for the first time seperately getting it from your

Website.

I want you to know, that after going through all the

other sources of Customer Services like your

Call-Centre, writing messages thru Mobile to 121,

writing Email to Email User, finally

approaching you, but as usual either getting no

responce or will get back to you was the normal answer

from your end.

For your information, I got this message for recharge

firstly on 31jan'07 which states,

"Get talktime worth Rs598 on Rs598 EasyRecharge

Top=up. Hurry Recharge your Airtel Prepaid now to

avail Full Talktime. Offer valid only till 13eb'07"and

again recieved on 03Feb'07 after which I consulted

with your Call Centre and Re-charged with the same

amount finally on 07feb'07 under Trnsaction of

:ID1005906280, for which I recieved the talktime of

Rs532.79 May I understand how was this money deducted

when I was supossed to get the full talktime.

If you can give me clear understanding on this. I'll

Appreciate. I do have all the records sent into my

Inbox, if you want them.

And if you do not reply for this mail, I will consider

this as the normal practice to treat any complaints.

My Mobile No.9810608433

Name is Manoj Kumar Nair.