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Company: AT&T Overpayment and trouble getting it back

Category: Other

February 5th, 2007

RE:

AT&T Smart Yellow Pages

PO Box 989046

West Sacramento, CA 95798-9046

Sirs:

On December 5th I made a mistake in online bill payment to AT&T. Instead of the normal $42.00, I accidentally left out the decimal point, and AT&T deducted $4200.00 from my account. (Account # 0000694883)

I have been directed by your company to address this amount to my bank, who then tells me to request the monies returned from AT&T. This has been a series of phone calls over the last 3 weeks. They say will take an additional 6-8 weeks to resolve.

This is unacceptable. I need my company’s money back immediately. I am a small business and that sum represents half of my monthly operating expenses. You can believe if I were to have made the check out for $4.20, I would have been assessed a late penalty. At that rate...I have paid for seven years advertising.

I need resolution of this now. At the same time I received calls to renew my advertising with Yellow Pages. With this type customer service it is VERY clear to me that AT&T is NOT about customer service. This is a simple error and when I hear AT&T Advertisements about how it helps small business, I now see that it is just advertising.

HELP!

Regards,

Loren Smith

The Talent Smith

5252 Balboa Ave, Suite 409

San Diego, CA 92117

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