My Citi cards

January 27, 2006

To whom it may concern:

My name is Hung Tran Le, and my account number is xxxx-xxxx-xxxx-5597. Last Saturday, January 20, 2007, I received a bank statement from Citi Cards. In this statement, I was charged $9.95 for an "Identity Monitor" program, which I never enrolled in. I called a Customer Service representative (1800-950-5114) to ask about this problem. I was told that Citi Bank was not involved in this problem and that I had to call 1-866-279-9637 to cancel the Identity Monitor program

On Monday, January 22, 2007, I went to my local CitiBank branch office. They, again told me that I had to call 1-866-279-9637 to ask for a refund. On Tuesday, a customer service representative named Amber answered and told me that she would refund my money, but that it would take 2 months.

I have the following questions;

1.) Why did Citi Cards charge me $9.95 for Identity Monitor without my authorization?

2.) Why is it my responsibility to cancel a charge that I did not ask for?

3.) Why is it going to take 2 months to refund my money?

I expect an apology and a reasonable explanation for my case. Thank you.

Sincerely,

HUNG TRAN LE

Citibank Customer

---------- Pitou Le --------------------------------

Email address: Email User

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Comment On This

When you call the company a lot of times a rep will sell this product or if you get something with your stament like a check then you cash it then you are automatically enrolled a lot people enroll for the 1st month free and the credit report you get and then forget to cancell and even forget they enrolled in the first place if the enrollment was done through Citi though you can write in a request to listen to the phone call all sales calls are recorded and most service calls as well