Broadbandoffers and Comcast

In a way I am luckier then others in that my complaint did not cost me any

money - in fact, I was given the runaround before even attempting to spend

it. Broadbandoffers was offering a special promotion for 19.99 a month

service for 6 months and free installation. Unfortunately, the apartment

I was trying to set up was part of an apartment block (you know, 1000a,

1000b, 1000c, etc.). A neighbor already has comcast and that threw the

broadbandoffers site for a fit and they said that my apartment had

broadband already. I called comcast and their computers saw the separate

apartments and they gave me the number for broadbandoffers (888-898-9934).

Those operators sent me over to comcast and said that they used the

comcast database and that comcast had to push the information to them.

Comcast had no idea what was going on and their departments proceeded to

bounce me between each other, with each operator promising to call me in

an hour. Finally one of their operators took an interest and tried

calling broadband offers who sent him on a wild goose chase, until he

finally promised to call me back in an hour. Next day comes in and I

call, the operator had left some ambiguous note regarding the issue saying

that I needed to go to a physical Comcast location. *blink* The online

comcast chat just told me that I should talk to sales (who had previously

sounded even more confused and bored then the one I was speaking with).

So end of the day, I am getting full priced comcast until I have a few

days to shop, and then I am calling Clark Howard.

Alternate-sources-of-internet-and-tv here I come!