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LA Fitness and Body of Change Personal Training - Deceptive & Unfair Sales and Trade Practices - Rip-off & Scam
Posted on Monday, February 26th, 2007 at 5:03am CST by f79a46f8
Company: LA Fitness and Body of Change Personal Training - Deceptive & Unfair Sales and Trade Practices - Rip-off & Scam
LA Fitness and it's recently acquired Body of Change personal training division engage in deceptive sales tactics and unfair trade practices to rip off consumers.
Here's a summary of how LA Fitness and Body of Change operate.
They will approach you in the gym and use various methods including a free personal training session to get you to sign a personal training contract. They lead you to believe that you will be training with a specific trainer which you had selected and that they will be able to give you sessions when you need to be trained. The reality they don't tell you about it that you will not be with one consistent trainer, that they will not be able to accommodate your schedule due to poor sheduling - lack of staff - lack of responsibility to perform under the contract, and they do not have any obligation to return calls or schedule you in a timely manner.
Once you sign a contract, you quickly learn the following:
1) They do not have adequate staff to train you consistently on a schedule that fits your needs. If you need to be trained before or after normal work hours, you will not be able to get sessions scheduled consistently.
2) They will bounce you from trainer to trainer. You may not even have the same trainer consistently for even 1 week.
3) Trainers will miss scheduled appointments and will not notify you in advance.
4) Management will have little concern for your scheduling problems and will not help you.
5) Managers do not keep promises
6) Company is not adequately staffed to provide you the training sessions and schedule you signed up for.
7) They aren't under any obligation to perform in a resonable and responsible manner under the contract.
8) They hire very low wage, inadequately certified people to do personal training. The certifications they may or may not have are not the same as the higher level personal fitness training certifications you will find with real professional personal fitness trainers. Basically, if you needed a job right now and had no prior personal training experience they would hire you right off off the street. They have some form of in-house training to get people up to speed but it's not the same as the professional certifications career trainers have. So you're basically paying a high end personal training price for someone who doesn't have the training to justify the price. More than 50% of the money goes into the pockets of LA Fitness, while the trainers get pocket change. It's ironic... the trainers are ripped off just like us consumers.
LA Fitness is basically a scam company that only cares about one thing, your money. Once they have your money, they do not care about keeping commitments, customer satisfaction, or quality of service. We feel we have been completely deceived by LA Fitness / Body of Change and that they engage in deceptive, unethical, unfair trade practices. They get away with it by having you sign a contract that protects them and allows them to basically provide the lowest possible level of service and basically offer a service that they cannot provide in a reasonable manner for working professionals. They are the biggest rip off I've seen personally.
Never never never sign up with LA Fitness / Body of Change, and especially their personal training offering. Before you sign any contract, see an attorney with the contract. These guys rip people off every day and they know it. If you sign a contract with them without consulting with an attorney, you will be royally screwed.