Meineke Car Care Centers

February 12, 2007

Customer Relations

Meineke Car Care Centers, Inc.

128 South Tryon Street, Suite 900

Charlotte, NC 28202

Dear Sir or Madam:

My car was scheduled for new spark plugs and wires at 4:00PM Saturday 02/02/07. Everything in my car was working fine at that time. That bill was $204.16. Is that the usual for a tune up on a 4-cylinder car? By Sunday afternoon I had no heat in the car. When I called on Monday I was told that the mechanics were nowhere near the thermostat for the heater and the car was "old and things wear out." I then left my car to have the heater repaired. Repairs were expected to take two days as a part had to be ordered from Hyundai. Meineke had my car for 3 complete days, one of which the car was not worked on at all because of days off and personnel problems. I was not given the courtesy of a phone call telling me it would be an extra day. I had to borrow a car for my own transportation. I finally picked up my car on 02/09/07. That bill was $583.20. The driver's side door lock is now broken. When I called about this problem I was told again that the mechanics were nowhere near my door lock. Is this a pattern? The door lock was not broken when it was brought in for repair on 02/06/07 and now it is. The car was looked at on 02/10/07 and I was told that the door had to be removed and the spring replaced for an extra $30.00. I did not damage my car and I expect to be compensated for the broken door lock.

Sincerely,

Kathy Connolly

4785-202 Dadson Court

Virginia Beach, VA 23455

757.460.0855

The information in this email and any attachments to it are strictly confidential and should be treated and discarded in a manner that will maintain its confidentiality. This email and any attachments are intended solely for for the use of the individual or entity to whom it is addressed, and may be confidential and/or legally privileged. If you are not an intended recipient, or if you have received this email in error, please contact me immediately at the telephone number below or by returning the email to the sender and deleting the original and all copies of the transmission.

Kathy Connolly

Accounting Assistant

Mid-Atlantic Military Family Communities

2100 Independence Blvd.

Virginia Beach, VA 23455

757.961.1524 x3030

757.961.1535 Fax