Optical Drive IDVD168DLE Rebate Problem

I submitted rebate forms with USPS certified

mail. I got no status for a long time and check with USPS (tracking #7006

0100 0003 6598 7048), and learned no one in I/O Magic (Company)

received. USPS left Company a notice but Company did not pick up the mail and

did not ask for re-delivery.

When I found out this, I contacted Company with their web mail, but got

no reply.

I called them, after a long wait with automatic messages, I was

informed no one was available to take my call, so I left a voice mail. No

reply.

I contacted them with online chat (customer support), can not solve the

problem of course.

I called a few more times, receiver can not handle the case. Call were

transferred to her manager (twice) and I left voice mail twice. No

reply whatsoever.

I sent inquiry to Email User explicitly asking them to reply.

No reply whatsoever.

I have copies of all the submission information. I also have copies of

the emails sent to them.

I don't believe I am the only one to be treated this way, but simply I

am persistent.

Hope BBB can help solve this case. Thanks.

Info from USPS:

Label/Receipt Number: 7006 0100 0003 6598 7048

Status: Notice Left

We attempted to deliver your item at 8:53 AM on December 16, 2006 in

IRVINE, CA 92619 and a notice was left. It can be redelivered or picked

up at the Post Office. If the item is unclaimed, it will be returned to

the sender. No further information is available for this item.

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