re: additional input regarding my email to you earlier on Primecell

Regarding an earlier complaint I submitted to your website regarding

dealings with Primecell.com (Cunard Associates Incorporated):

After contacting the Better Business Bureau of Western Pennsylvania in

early February 2007, Primecell responded to the BBB with a letter, dated

February 12, 2007. In their letter they indicated they'd received a box of

5 rechargeable batteries on Monday, January 23rd, 2007 for rebuilding.

[Note: in the box sent them I'd placed the batteries and an envelope with

the order form and the credit billing account information]. Tuesday

morning, 01/23/07 I was notified by my credit card company, Citibank, that

someone had tried drafting $3000.00 through Western Union). I closed the

account and immediately notified Primecell via an email of the problem and

that as soon as I received a new account number and cards I'd notify them.

[In the email, I gave them several points of contact in which they could

reach me. They made no effort to do so.] Being hesitant about sending the

card number over an email, Fax or leaving on a phone's answering machine,

when I did get the new cards I then contacted Primecell the following week

I had the new account numbers and to please respond so we could initiate

the rebuilding of the batteries.

In their letter, Primecell denied hearing anything further from me despite

the fact that over the next week I'd sent them a second email, a Fax

(01/31/07) and left them a phone message sometime around 02/01/07. They

also indicated that I'd sent the batteries without prior confirmation - if

you visit their website (http://www.primecell.com) their method of doing

business is to have the customer download an order form, fill it out and

submit it with the batteries. The billing can be done with a credit card

via the order form, or via a Fax or via a phone message. Their site

provides all the contact information. There is no mention that they need

to be notified verbally or via email or Fax prior to shipment! After no

contact from Primecell, I contacted the BBB sometime in the first week of

February.

Anyway, to wrap this up, following my contacting the BBB, and Primecell

responding to the them, Primecell shipped the batteries I'd sent back to

me, at their cost. This might be construed as a business deal gone sour.

I lost and they lost - our time and our shipping costs. I notified the BBB

that I'd gotten the batteries back and I was OK with them closing the case.

Hopefully, this is the end of the story.

Timothy J. Haley