Dunkin Donuts

Posted on Wednesday, February 21st, 2007 at 9:53pm CST by f2693a89

Company: Dunkin Donuts

Category: Other

Location;

Dunkin Donuts, Wedgewood Lane, The Villages, Florida.

Complaints;

1. Not nearly enough help available in the early morning hours to handle the customers.

Delays of 25 minutes or more for customers standing in line. We have observed many upset persons grumbling about their inability to handle customers more efficiently, and unserved, leaving in frustration.

The Franchisee is never around to witness the morning business or he/she would certainly get an ear full from the waiting people. There is a serious need for additional staff, and to open additional registers.

2. Sightings of roaches out in the public table area makes one wonder about the rest of the establishment. A few customers have threatened to notify the Health dept. I don't believe having a shut-down notice would be attractive to Corporate Officials either.

I suggest action be taken A.S.A.P. before the situation gets even further beyond control.

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