Circuit City Advantage Protection Plan

LEts start off with my purchase of my TV a Panasonic CT 26WX15 26" TV. This TV was great, we bought it because it had the best picture in the store and all of the features I wanted like plenty of connectors, HDTV, flat screen, and wide screen. I bought this TV on 12/11/05 and loved it untill early December 2006 when the picture started shifting off to the right. I tried calling about the TV on two different occasions and gave up after being on hold for over 30 minutes. On the third try I got through to someone and they told me to contact a local TV repair center. Well after talking to the repair center and them telling me I need a number from Circut City to authorize the repair. Again I started with the calls and after many failed attempts I finally got some one to give me the information to get it fixed on 12/30/06. That night the picture went out completely and I took the TV in for repair and was told it would be about 10 days.

I leave not happy about not having the TV but hey, great, it will be fixed.

After 12 days I call and check on TV, they tell me they are running about 10 days behind. OK, not happy but it will be fixed, they have ordered parts.

Flash forward to 02/19/07 the TV shops calls but I can't answer because I am sitting in a Emergenry First Responder Class. I figure my TV is ready so I will call in the morning and finally get my TV back.

I call and get the bad news on 02/20/07 that my TV can't be fixed and will have to be replaced. It TOOK THIS LONG TO FIGURE THAT OUT! Ok they replaced some parts but that wasn't the problem, it was the circuit board but you can't get them anymore and they won't refinish them.

Well I spend about 2.75 hours on the phone today to find out what my next step is only to be hung up on twice and had my transfered call lost about 5 times. I talked to Cindy and was lost in a transfer and to a Candice who told me it would take around 72 hours for some one to call me back about replacing my TV.

Well I went to the TV shop and got my TV to take back to the store and went there to see about another TV. The manager at the Spartanburg, SC Circuit City then tells me that my protection plan doesn't provide a comprable TV because they don't make it anmore. And if I wanted one I would have to spend more money on a more expensive TV because its just my tuff luck they don't make that style anymore. He tells me they will give me credit of what I spent on the TV to put toward another TV that fore the same money is not even in the same ballpark as my TV and down to a 20 inch unit.

When I asked the manager to show me what was comprable to my TV he dissapeared for around 30 minutes before comming back out and giving me a story how I was stuck and would have to spend about another 300-500 Dollars to get a simular TV in picture quality and functions.

This is a far cry from the "if anything happens to your TV we will fix it or replace it with the same quality or better TV, and they will do their best to fix it so they don't have to replace it."

I can not recomend the (Cityadvantage Protection Plan) to anyone if it is just used to get you stuck will having to spend another $100.00 for the plan to only have to shell out 300-500 more dollars a year later because they no longer carry that TV. To me that seems like a form of entrapment that you spend more money to be locked into a deal where you have to spend double what you paid for in the first place to get a comparable TV.

I don't know how this is going to turn out but I after buying TV's, computer packages, video cameras, and lots of other things I don't see me ever going back to Circuit City again in the near future.

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The fish are biting.

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