Complaint about a company named AUTOANYTHING : deliver by just put it outside by door & i lost the product.

Consumer Information

Title: Mr.

First Name: Kin

Middle Name: M

Last Name: Lui

Suffix:

Address: 10117K Oak Brook Dr.

Address 2:

City: CHARLOTTE

State: NC

Zip/Postal Code: 28210

Country: UNITED STATES

Daytime Phone: 9803227367

Evening Phone: 9803227367

Fax: 7045439709

Email: Email User

Business Information

Business ID: 1186-1039330

Name: Auto Anything

Address: 9210 Sky Park Ct # 100

City: San Diego

State/County: CA

Zip/Postal Code: 92123

Problem

Please provide a BRIEF, FACTUAL DESCRIPTION of the problem you experienced. If you are notifying the BBB of an advertising claim that you believe is inaccurate or misleading, include the date and location of the advertisement.

1. Primary Classification:

Delivery Issues

2. Secondary Classification:

Credit or Billing Disputes

3. Problem:

I ordered a Bed-Extender for my Pickup truck TOYOTA Tacoma on 2/13/2007 with Order# 10416568 And they charged on $283.95 free shipping. They used FedEx to deliver it on 2/15/2007 but it doesn;t need signature. Even though I already put the notice on the door to the delivery guys that put the box & parcel to my apartment complex' office to keep it. The delivery just put the big box outside my door but the apartment design is my door is open area. So my purchased product is stolen as I've already checked with apartment office and no such box from FedEx for me. So their practice to deliver goods is irresponsible !!! Now, I complaint to BBB and request the refund or re-deliver with signature required and send to my apartment complex's office since the staff there will sign it for me & keep it safely. I am very disappointed about this company and will never recommend to any people unless they fix my problem : "I lost the goods (worth $283.95)of what I purchase due to their irresponsible delivery method!!" So BBB please help to retain the justice by getting my refund or re-delivery thru FedEx but signature required. ** Here is the tracking# from FedEx : 615309800576934 thanks a lot, Kin LUI (Web customer of AutoAnything)

Complaint Background

Not all of these questions are required. Please provide as much information as you have.

1. Product/Service Purchased: Westin Bed Xtender

2. Model Number: SKU 1315198

3. Contract, Account, or Policy #: Part #10-0010 & color : Silver

4. Order #: 10416568

5. Purchase Date: 2/13/2007

6. Date Problem First Occurred: 2/15/2007

Dates you complained to the company/organization

7. First Date: 2/17/2007

8. Second Date:

9. Third Date:

10. Payment Made: Yes

11. Payment Method: Credit Card

Name of Sales Person

12. Title:

13. First Name:

14. Middle Name:

15. Last Name:

16. Suffix:

17. Purchase Price: $283.95

18. Disputed Amount: $283.95

Desired Outcome

Enter your DESIRED OUTCOME below. Please keep your description within the box provided, without scrolling. A summary of your complaint is preferred, as the BBB will contact you if they need additional details. Mandatory fields are followed by a RED "*".

1. Desired Settlement:

Refund

2. Desired Outcome:

Refund the whole thing $283.95 or Redelivery thru FedEX but must be "Signature required".... otherwise refund the whole thing, and i never ever want to purchase anything from this company and will tell all my friends nation-wide to stop using this company's service.

Kin Lui (Ryan Lui)