Best Buy - Lack of Customer Service, care and lost sale.

Below is the text of the letter I sent to Best Buy Corporate office and cc’d the local store and their competitors, where I actually made the purchase.

-Eddie

February 16, 2007

Best Buy

Corporate Customer Care

P.O. Box 949

Minneapolis, MN 55440

To Whom It May Concern:

I am writing to tell you that it is impossible to resolve an issue with Store Management and your corporate office. I am one of those shoppers that you will hear from but I know many others (personal friends and professional colleagues) who will never return to Best Buy

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I TOTALLY AGREE!!! I WILL NEVER SHOP AT BEST BUY EVER AGAIN, NOR WILL ANYONE THAT I KNOW!!!!!!!!!! HORRIBLE CUSTOMER SERVICE!

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A month later and Best Buy in Springfield, VA, still has not resolved problem. Further, THEY DO NOT EVEN ANSWER THEIR PHONE!!!!!!!!!!!!!!!

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I UNDERSTAND COMPLETELY. BEST BUY IN SPRINGFIELD, VA IS A NIGHTMARE AT RESOLVING A PROBLEM ON APPLIANCES I HAVE PURCHASED. NOT ONLY DO THEY DO NOTHING WHEN YOU FINALLY GET A HOLD OF THEM, THEY DON'T ANSWER THEIR PHONE IN THE STORE!!!! CORPORATE OFFICE INTERVENED, BUT PROBLEM IS STILL NOT RESOLVED. SPRINGFIELD STORE SHOULD BE CLOSED, OR AT A MINIMUM, ALL MANAGEMENT SHOULD BE FIRED.