Kemp's log home - Chassell MI

The business is a vacation rental in the upper penninsula of Michigan. My boyfriend and I rented it last weekend with the website stating that it accommodated "9 people comfortably!". When we were to leave the owner came in and harassed my boyfriend for not having the laundry on 6 beds done. She publicly lectured him in front of all our guests, and then proceeded to charge him $50 for cleaning (although we did the laundry, took out the trash, and ran her dishwasher) and another $20 for a missing key. When she told him about it she verbally abused him over the phone and I confronted her over e-mail, of which both follow. She is an extremely unprofessional woman. We damaged nothing, and she is charging us for something she feels inconvenienced by. She handled everything in a combative manner and acused my group of things that never happened. I think this owner should have a complaint that is public so other unsuspecting clients don't get treated as we did.

Shannon,

As you stated you were not at the home when I had arrived. Check out is

10AM I do not expect you to get all the laundry done it states to take the

bedding off the beds that were used and put them in the laundryroom. Yes we

do expect for you to start the laundry so we don't have many batches to get

done before the next guest arrive. That was very hard to do when at 11:30AM

the beds were still being slept in. I had 4 batches of laundry when your

group left which by the way was noon not 10AM.

When I got there everyone was laying or sitting down. I asked them to

please take there items out of the house so we could clean. I started to

clean the only bedroom that was empty - I could not get to the vacuum

because that bedroom door was locked and the girls were still sleeping in

it. After 15 minutes I went back into the livingroom and no one was

attempting to do anything. I felt as though I was doing something wrong.

IN THE 10 YEARS THIS is only the 2nd time I had to charge someone for an

additional cleaning charge or key. This is not a hotel it is a Vacation

Home Rental - we just returned from vacation and their standard cleaning fee

was $250.00. I do not charge for cleaning unless it was not left as the

contract that Michael signed stated.

I have a hard time believing that you are a bunch of professionals

considering the comments put in the guest book - PRE DRUNK - BINGE

DRINKING - I am surprised that you remember anything.

I only have a few hours between guests leaving an coming as I had told

Michael that I would be there at 10:30 but I came at 11:30 -- what would

have I come into if I showed up at 10:30?

As far as the key goes it is not a $20.00 for a new key it is for a new lock

set. And after the expense of the new lock set I will be increasing the

cost. If everyone was abiding by the contract they would have had plenty of

time to put the key back, get all the empty bottles, garbage taken out and

taken the sheets of the beds. We are not asking you to clean the house but

be courteous of the home as when you arrived it was ready for your group. I

also had a hard time getting the fire detector which is there for your

safety put back together after you took the cover completely off and battery

out.

This has been a bad situation for everyone perhaps someday you will spend a

couple of hundred thousand on a vacation home and see what you expect out of

your guests.

P.S. We have more return guests than new guests. Don't worry about next

year Winter Carnival was booked for 2008 before the 2007 group arrived.

If your group of 9 had to rent a hotel it would have been around $75.00 per

room x 4 rooms would have been $300.00 per night x 3 nights = $900.00 (For a

room with 2 beds not a completely furnished home). I would say you had

good value and a damn good time.

I think you are forgetting about what I told Michael that in the main floor

bath your guest had paper towel that they were using for the rest room. I

had 3 rolls of toilet paper in the cabinet that was gone and there was more

in the laundry room if needed. Paper towel is not ment to go into a septic

system - I hope we do not have any issues with that. The important thing to

remember here is that you had 7 other people that you could not keep track

of so unfortatetly Michael signed the contract so he is the only one that I

can charge for the cleaning and key.

Sandy

Kemp's Four Seasons Log Home Rental

----- Original Message -----

From: <>

To: < Email User

Sent: Thursday, February 15, 2007 6:14 PM

Subject: Unhappy stay

> Hello

>

> My boyfriend and I rented your cabin last weekend February 8-11 and I am

> VERY unhappy with the way we were treated when we left. We damaged

> nothing, and were in the process of cleaning when you arrived. I am very

> sorry that the laundry wasn't done by the time you got there, and trust me

> I try very hard to be respectful in other people's homes. However, you

> rent this out as a hotel and you should expect that things wont' be

> totally clean when people leave. I wanted to leave much earlier than we

> did but I drove a friend up from downstate and couldn't find her that

> morning so unfortunately I had to go into Houghton to track her down since

> my cell phone wouldn't work in the cabin. So I couldn't help those that

> were left behind clean things up. I also got stuck on 41 because of a

> major accident which left both lanes closed. I was gone for 1.5 hrs. When

> I came back I saw that a lot of stuff wasn't cleaned yet, but mostly

> because the 4 people I was with couldn't pack anything into their vehicle

> because I had it.

>

> I think it is totally unreasonable to charge $50 for not COMPLETING

> laundry, as to wash the linens on 6 beds by 10am would have required

> getting up by 6 and no one does that on vacation. I also have located the

> missing key which I will send back to you tomorrow morning so that $20 fee

> (which is not what it costs to replace a key) can be removed from our

> bill.

>

> Again, I am sorry that you feel you were inconvenienced, but I do not feel

> you handled things in a professional manner. If you rent a place to 9

> people you should expect that it's hard to get everyone up and moving and

> it wasn't Mike's fault or mine that people were sleeping. We told everyone

> the policies in the cabin.

>

> That being said, I went to school at Michigan Tech for 4 years and I know

> A LOT of people that would like to go up to visit the campus for Winter

> Carnival or other times and a lot of them saw the pictures of the cabin

> and liked it a lot. Unfortunately I have to not recommend your place to

> them because of the way we were treated. I would have hoped this could be

> handled in a civil and professional manner as we are all working adults. I

> totally understand having to clean up after others, but I have never

> stayed somewhere that required me to wash THEIR linens. Certainly not by

> 10am.

>

> Respect has to go both ways and I don't feel we were respected as guests

> in your cabin. You cannot treat customers the way we were treated.

>

>

> I hope you treat your future guests in a nicer manner, because if you

> continue to act in this way you will have trouble renting it in the

> future. Your cabin is not easy to find and no one I talked to who LIVED in

> the nearby area had even heard of it.

>

> Sincerely