FW: Your ntl Order 218072

Michelle James,

RE: 9630336

Thank you for your letter dated 12th Feb 2007 asking me to contact you or I will be disconnected.

1. Please see the below email which bounced back and which I then submitted via your webpage.

2. Please then see the attached letter dated 20th January sent to your Customer Loyalty Manager as per your complaints procedure.

I trust you will look into this matter and find a mutually agreeable solution.

Yours an unvalued customer by all accounts.

Olivia Iordanou.

_____

From: Iordanou Olivia

Sent: 12 February 2007 15:34

To: Email User'; Email User'; Email User'; Email User'

Cc: Email User'; Email User'; Email User'

Subject: FW: Your ntl Order 218072

Importance: High

Dear All,

I am writing to complain most strongly about your business’s treatment of me as a new customer!

I sent the attached letter as per you complaints procedure and have not had a response, with the exception of the continuous calls regarding the said outstanding bill and I am most disgusted with your lack of customer care in this matter.

I have followed you complaints procedure but you have failed to respond so I have had to resort to trawling the internet to find your contact details and have come across hundreds of sites with NTL customers complaining about your Customer Services, infact some of these sites are dedicated to NTL complaints.

Here are a few links, which certainly make for an interesting read:

* http://www.clik2complaints.co.uk/Ori-others/ntl5.htm

* www.blueskymarketing.co.uk/dailysmile/complaints

* www.furthermore.org.uk/archives/000152

* infact all you have to do is Google NTL and complaint in the same search: http://www.google.com/search?hl=en&rls=GGLR%2CGGLR%3A2006-20%2CGGLR%3Aen&q=complaints+about+NTL

If I do not receive a response to my complaint and this matter is not swiftly resolved, I will be taking this matter up with my Trading Standards colleagues.

Complaint:

I entered into an agreement with you last year; the installation went ahead after many delays! I then went away on holiday. Shortly after I came back, I received my first bill from you, which, was a bit of a shock, as I had signed up for the 3 for 2 offer which was half price